2nd line IT Support Agent

🚀Job Vacancy: 2nd line IT Support Agent

🌆 Location: Poland in office - Kraków

🖊 Contract: B2B 

⏰ Working hours: 14:00-22:00

Company Overview:

Kolomolo is a globally recognized tech enterprise dedicated to delivering state-of-the-art digital solutions. As we expand our operations, we are on the lookout for IT Support Agent (2nd line)

Roles & Responsibilities:

The role involves diagnosing and solving or escalating IT tickets related to servers, applications, infrastructure and AWS cloud issues. These are solved with users, product owners and other stakeholders.

• To provide 2nd line technical support, observing alarms, troubleshooting and administration.
• Notifying stakeholders if the alarm becomes a P1/P2 alert.
• Escalation of Tickets to the 3rd Line.
• Working closely with 3rd line.
• Providing remote support for Network Devices, Servers, Laptops, Mobile Devices.
• Troubleshooting, Configuring and Providing support for Cloud/On prem Services/Software.
• Providing Support for Printers, Scanners and MFDs.
• Managing users and permissions.
• Managing support and administration for Office365.
• Monitoring services and alerts
• Working on incidents in the Jira board and solving incidents.
• Recording trend of alerts/incidents and identifying outages proactively
• Working hours: 14:00-22:00. Be on standby if needed outside office hours

Qualifications and skills:

• More than 3 years’ experience in an IT Support in a global organization
• Fluency in English language (Min C1)
• Very good at Troubleshooting and problem solving
• Should have very good knowledge of Windows Servers and Networks
• Should have very good knowledge about Cloud, Office365, Antivirus and Data Backup.
• Should have very good knowledge of Patching and maintaining
• Should have very good knowledge about MS Intune
• Should have knowledge of monitoring services, Like Datadog/Grafana/Dynatrace.
• Should have good logical reasoning skills, Customer Service skills.
• Should be a team player & work collaboratively with onsite and offshore teams.
• Should have worked in high pressure work environment and had the ability to multitask.
• Preparing detailed documentation of diagnostic procedure
• Excellent Verbal and written Communication skills.
• Friendly customer orientated problem solving mindset
• Swedish language will be an advantage

WHAT WE OFFER:

• Competitive salary and benefits
• A dynamic, collaborative, and growth-oriented work environment
• Opportunities for career advancement and continuous learning
• Flat management structure
• B2B contract
• A chance to be part of something bigger where what you say matters
• Agile ways of working
• Fun and relaxed working environment where work-life balance is important
• Regular company events (time for fun)
• Office in Krakow (High quality coffee / Tea / Fruits / Sweets)
• Ability to work alongside young, motivated, eager to learn and talented team

ABOUT US:

Kolomolo, a global supplier of software engineering and IT outsourcing services, is looking for a IT Support Agent (2nd line).

While Kolomolo is a pillar of strength, we shatter the corporate mold. Think agile teams, generous autonomy, and a remote & asynchronous ethos.

We're also big on work-life harmony, inspired by Scandinavian values.

Curious?

Dive deeper into Kolomolo's Career Portal.

WHAT MAKES USE DIFFERENT?

We prioritize learning and development, and we recognize and reward hard work and intelligence. We treat our staff with respect and trust, giving them responsibilities and seldom checking up on them. We prefer agile ways of working, minimizing unnecessary management and bureaucracy.

Our team is made up of passionate and knowledgeable individuals who love what they do and are always eager to help each other. But it's not all work and no play at our company!

We believe in a healthy work-life balance and foster a fun and inclusive culture.

Join us and be part of a dynamic team that encourages continuous learning, rewards hard work, and values a fun and inclusive work culture. Take your career to new heights with us as, where you'll have the opportunity to work with cutting-edge technologies, align your work with your passions, and be part of a team that truly values your contributions.

Apply now and let's embark on an exciting journey of learning, achievements, and camaraderie together!

Cheers to a fulfilling and rewarding career with us!