Lease Analysis Manager EMEA

Knight Frank, established in 1896, stands as one of the preeminent independent property consultancy in the world. Operating across the Commercial, Residential, and Rural sectors, Knight Frank offers a wide range of agency and professional advice to its clients. Headquartered in London, the company has evolved into a global powerhouse with a presence that spans over 523 offices in 60 territories.

At Knight Frank, we take pride in being more than just a property consultancy. We are a firm of extraordinary advisors who work in collaboration with clients to provide lasting value. In our digital age, it's essential to empower our advisors and clients with cutting-edge digital products.

The current opportunity arises within the Lease Analysis team based in our Warsaw Office. In this role, you will play a crucial part in ensuring our Occupier focused Lease Analysis service line is successful in EMEA. You will work closely with the Global Occupier team across the globe to help market the service line, manage the onboarding of new clients, manage the EMEA lease analysis team and develop client relationships. 

The Account Manager takes responsibility for all aspects of service delivery for a client or group of clients, ensures the accuracy of the database information, timeliness of reporting to the client, the efficient management of day-to-day operations between the Company and the client, and direct and control the normal, daily operations for the client account, among other tasks.

Your Responsibilities will include:

•        Understand client requirements by reading and updating the client contract file, prepare for and follow up on client meetings, and propose solutions to create client satisfaction

•        Ensure Client deliverables are met including: High data quality and data is processed in a timely fashion

•        Help train / supervise Lease Analysis resources in coordination with Senior Management

•        Establish and maintain documented client procedures and protocol at onboarding

•        Establish and maintain formal client satisfaction measurements based on Service Level Agreements

•        Review and deliver internal / external report and deliverables, as documented in procedures with analysis / footnotes; escalate new service requests; prepare monthly billing logs

•        Attend client calls and ensure issues raised, solutions offered, and follow-ups communicated

•        Perform or assist with monthly client billings and billing log

•        Identify income-generating and savings opportunities or expense reductions

•        Update Internal Systems (HubSpot, Sharepoint, etc.) monthly or as change dictates

Required skills and technologies:

•        3+ years of experience in lease administration

•        Excellent communication skills. Capable of discussing issues that are more strategic and defend a position both verbally and in writing, and act as a resource in meetings.

•        Intermediate math skills including ability to calculate CPI increases, percentage change, etc. Some interpretive understanding.

•        Proficient in lease administration databases (e.g. CoStar, MRI etc)

•        Intermediate computer and database maintenance capabilities. 

•        Ability to create necessary spreadsheets and documents with analysis in software (i.e. Excel)

•        Can arrange and participate in meetings as required. Proficiency with presentation software and business case preparation required. Complete resource to set the agenda, prepare the presentation, drive a consensus and assign follow up duties.

  Other requirements:

•        Great communications skills

•        Fluency in spoken and written English

•        A high level of self-motivation and a ‘can-do’ attitude

•        Inquisitive mind and desire to build the Lease Analysis service line