Documentation Technician

At KMD, we build digital solutions used by millions of people around the world. These solutions are the digital foundations of our most important institutions, from governments and public services to financial industries and private companies. Our mission is to ensure that they are reliable, accessible, and efficient.

We believe that the future is what you make it. So a career at KMD is a career with purpose and freedom. One where you’ll have a direct hand in improving the lives of people, while being empowered with the resources and autonomy to shape the course of your own professional journey. 

Job Summary

As a Documentation Technician you assure that relevant software documentation prepared by development teams is proofread and timely published for our customers. In your everyday work, you will need:

• technical skills (to learn and use Edlund’s publishing toolset)
• communication effectiveness (to talk with Teams’ members about the scope and content of the documentation needed to be published, Release Managers about the timelines, etc.)
• English language excellence (to proofread documentation, in a way, that customers will understand it). 

You will mainly work with release notes, software requirements, guides, customer documentation websites, and others. You will work from Warsaw, Poland, serving our Dannish and Polish colleagues, distributed across the two countries.

Responsibilities and duties

As a Documentation Technician, your main responsibility is to ensure our documentation is published on time via a solid tool chain. This entails:

• Publishing documentation according to agreed release cycles and deadlines.
• Reviewing/proof reading and minor adjustments to content in collaboration with internal and external content suppliers (primarily product owners/developers).
• High-level proofreading documentation in English for our software products.
• Participating and help drive development and implementation of our documentation strategy.
• Contributing to the further development and use of documentation tools and standards.
• Driving further automation and digitalization in the documentation processes.
• Collaborating with testers, release managers, product owners, product managers, and developers on end-2-end documentation flow.
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Qualifications

You have professional experience with writing content for software products targeted at both end users and technical users. Your qualifications include:

Need to have:

• Working knowledge of Git and PowerShell (or similar tools), Markdown and MadCap Flare.
• Excellent English communication skills (written and oral).
• Basic understanding of programming/scripting languages is desirable.
• Structured mind, eye for detail and consistency.
• Innovative and curious to seek how we can work smarter.
• Fast learning.

Nice to have:

• Understanding technical concepts and describing complex content.
• Experience software product development and/or reviewing/writing software product documentation, like manuals or instructional materials for online use.
• Proficiency in using the MadCap Flare authoring tool.
• Familiarity with software documentation standards and guidelines, such as the Microsoft Manual of Style.
• Knowledge of software documentation processes end-to-end.
• Knowledge of graphical design and video recording is an advantage.
• Minimum 1-2 years of experience in a similar position.
• Background in the pension, insurance or banking industry.
• Certificate in English.

Personal Skills

Your personal skills should emphasize your structured approach engagement to ensure good documentation on time. You are skilled at analyzing and sharpen an end-2-end process and with collaborative, positive and pragmatic approach get things done. 

Structuring tasks, processing details, ensuring accuracy, and finishing tasks within deadlines and with the right quality are important to you. You can balance this with generating new ideas and creating innovation.

You should find it energizing to acquire new knowledge and skills, continuously improve things, adapt to new challenges, and embrace change with a positive attitude.

Benefits:

• Scandinavian way of working
• Meaningful work
• Tons of development possibilities
• Free mental health consuelling
• Benefit point package
• VIP Healthcare Group Insurance
• CSR activities
• Contest and celebrations
• Sport card Passion Clubs
• Referral program
• Language courses

KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire/cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.

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