Support Consultant - Brussels

RELOCATION IS MANDATORY TO Brussels.

We are looking for a dedicated IT Support Consultant to join our client in Brussels.

TASK DESCRIPTION

• Organize, implement, and maintain Information Systems (IS) support
• Provide guidance on the use of information systems
• Manage and track user requests
• Handle incidents related to information systems
• Deliver first- and second-level support for reported incidents, ensuring detailed descriptions are provided to development teams when escalation is needed
• Participate in user, service, and project meetings
• Coordinate with support and development teams
• Monitor and ensure service quality
• Develop and organize user documentation for information systems
• Design and manage IS and ICT training programs

KNOWLEDGE AND SKILLS

• Strong expertise in end-user assistance and support for information systems (first-level support)
• Proficiency in using incident tracking tools (e.g., ServiceNow, Jira)
• Excellent skills in troubleshooting user incidents (second-level support)
• Strong analytical and problem-solving abilities