Service Manager

Salary: 500 - 800 PLN/ MD

Working model: elastic hybrid from Gdynia/ Gdańsk/ Warsaw/ Łódź

 

Why choose this offer?

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• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

 

Project

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This role is about ensuring satisfactory execution of environment upgrade by maintaining clear communication to stakeholders about the progress of the execution, issues and their resolution and potential adjustments to the plan. To succeed in this role you must be service minded, goal oriented, self driven and focused on customer relationship.

 

What you will be doing on this position:

• Ensure clear communication about env status
• Act as a primary contact for all customer queries and issues
• Ensure proper execution of service requests relevant to environments
• Ensure detailed investigation & diagnosis of incidents & service requests
• Drive root cause analysis of infrastructure problems and develop resolution plans
• Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities
• Produce management documentation including KPIs and reports
• Ensure clear communication, knowledge sharing & training
• Mentor and direct team members for timely completion of assigned projects
• Work with different Development/ Test teams to ensure plans are optimized within timelines
• Oversee infrastructure upgrades, modifications and deployments
• Be involved in other Implementation team deliveries (if necessary)
• Ensure cross team collaboration and driving of war rooms
  
  

 

Expected competences and knowledge:

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• Project Management
• IT test and operations experience
• ITIL Foundation certificate
• SAFe Methodology
• Understanding of incident, change and release management processes
• Knowledge of JIRA and Confluence
• Professional English level written and spoken
• Strong relationship management skills
• Tools knowledge for example (Bamboo) is nice to have

 

 

Client – why choose this particular client from the Jit portfolio?

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Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. 

 

About Jit Team

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The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 14 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.