OSS Support Engineer

Salary: 100 - 180 PLN net/h + VAT

Remote: remote work (with on-call duties)

 

Why choose this offer?

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• Opportunity to grow in the area of IT systems maintenance and optimization, as well as collaboration with the solution vendor
• Stable employment with real impact on improving organizational processes
• Chance to gain experience in maintaining telecom systems and network management

 

 

Project

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We are looking for an experienced OSS Support Engineer who will join our team responsible for the implementation, administration, and 24/7 support of Comarch Fault Management and Service Desk systems. The role includes hands-on work in system maintenance, optimization, and technical support, and requires solid knowledge of Linux, databases, and virtualization technologies. This is a great opportunity for someone who enjoys solving complex integration issues, improving critical IT processes, and wants to develop in the area of OSS platforms within a telecom environment.

 

Responsibilities:

• Supporting implementation of Comarch Service Desk
• 1st and 2nd line support for Comarch Fault Management (FM) and Service Desk (SD) platforms
• Daily administration of FM and SD systems
• Diagnosing and solving platform issues (e.g., Kafka, Kubernetes, service/component restarts)
• Writing and maintaining complex business rules in KEDB
• Troubleshooting NMS system integrations (log analysis, event tracing, mediation layer diagnostics)
• Proposing improvements and optimizations of OSS solutions together with Business Owners
• Cooperation with Comarch vendor (maintenance, upgrades, CRs)
• Contributing to broader OSS/NMS system maintenance
• Participation in 24/7 on-call duty rotation

 

What we expect:

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• Degree in IT, Telecommunications, or related field
• Minimum 2 years of experience working with Comarch OSS platforms
• Deep understanding of Comarch FM and SD architecture (participation in deployments is a plus)
• Ability to work independently and transfer knowledge within the team
• Solid Linux server knowledge
• Experience with containerization and virtualization (Docker, KVM)
• Familiarity with databases (PostgreSQL, Oracle, MySQL)
• Analytical mindset and problem-solving skills
• Fluent communication in English (min. B2 level)
• Nice to have:
  • Experience in telecom network operations
  • Familiarity with Groovy (for FM mediation rule modifications) 
  • Understanding of NMS platforms and integrations

 

 

About Jit Team

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The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.