Knowledge Manager

Salary: 800-980pln/md B2B

Location: Hybrid from Warsaw

 

Why choose this offer?

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• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

 

Project

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We are seeking a Knowledge Manager to oversee technical and operational knowledge in alignment with ITIL best practices. The role involves verifying and creating documentation, translating technical content into user-friendly articles, and ensuring knowledge resources are accessible, consistent, and easy to maintain. The Knowledge Manager will support onboarding, training, and effective knowledge sharing while acting as the main contact for knowledge management-related inquiries and tracking progress through relevant metrics.

The ideal candidate has ITIL expertise, experience in Knowledge Management, strong analytical skills, and the ability to simplify complex technical data. If you are interested in this opportunity, please submit your application!

 

Expected competences and knowledge

• Previous experience in a Knowledge Management role
• Exposure to and strong understanding of ITIL
• Strong analytical skills with the ability to simplify complex technical data into clear and accessible language
• Proven experience in managing multiple stakeholders across all organizational levels
• Previous experience with ITSM tools, particularly in the Knowledge Management module

 

Responsibilities you'll have

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• Verify quality of technical and operational documentation
• Coordinate and/or create operational documentation to address gaps or improve quality
• Translate technical documentation to user-friendly knowledge articles that are appropriate for the intended audience
• Assist in capturing new knowledge using the IT Knowledge Management System
• Ensure knowledge articles are simple, accessible, user-friendly, and easily maintainable to meet organizational needs
• Drive consistency in documented knowledge base articles and solutions
• Maintain relevant content to support onboarding and ongoing training
• Encourage staff to share knowledge effectively and efficiently
• Act as the single point of contact for Knowledge Management-related questions
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
• Follow the ITIL best practices

 

Client – why choose this particular client from the Jit portfolio?

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Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. 

 

About Jit Team

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The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.