IT Support Specialist

Salary: 90 - 120 PLN net/h + VAT (B2B contract)

Work Model: Fully on-site position based in Kraków (Zabłocie)

Why choose this offer?

• Opportunity to work with modern workplace technologies and Microsoft 365
• The Jit community will bring you a nice time during regular integration meetings
• Real impact on daily operations for office and production users

Project

The project focuses on providing comprehensive end-user IT support in a combined office and production environment. As an IT Support Specialist you will be responsible for maintaining, configuring, and supporting client devices and Microsoft 365 services, ensuring stable, secure, and efficient daily operations in compliance with internal IT standards, cybersecurity requirements, and quality and security audits. This role plays a key part in supporting business continuity and operational efficiency.

Responsibilities

• Provide first- and second-level end-user support for office and production employees
• Support client devices including desktops, laptops, tablets, mobile devices, printers, and peripherals
• Diagnose and resolve hardware, software, and connectivity issues
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
• Manage user accounts, access rights, and group memberships in Active Directory / Azure AD
• Prepare, configure, deploy, and replace end-user devices according to IT standards
• Handle tickets and incidents in line with defined SLAs
• Cooperate with global IT teams and external service providers when required 

Requirements

• Technical education in IT, Electronics, or a related field
• Min. 4 years of experience in end-user IT support or Service Desk roles
• Experience supporting Microsoft 365 and Windows environments
• Strong end-user support and customer service orientation
• Experience with Active Directory and Azure AD 
• Basic networking and troubleshooting skills
• Good communication and collaboration skills
• Good communication skills in English
• Experience working in a production or industrial environment is an advantage

Technologies you'll work with

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows 10 / Windows 11
• Active Directory / Azure Active Directory
• End-user hardware 
• Ticketing systems

Client – why choose this particular client from the Jit portfolio?

The client is a global technology leader delivering innovative and sustainable mobility solutions for the automotive market. The organization brings together talented engineers, technologists, and independent thinkers who work on meaningful products that shape the future of transportation. With a strong focus on innovation, quality, and sustainability, the company is driven by a clear vision of a clean and energy-efficient world. The client is continuously expanding its footprint in Europe, including a newly established Technical Center in Poland. This modern hub focuses on the development of advanced eMobility solutions and plays a key role in the global transformation toward electric and hybrid vehicles.

About Jit Team

The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 700 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.