IT Service Desk

Salary: 500-900 PLN/day on B2B

Work model: elastic hybrid from Warsaw (remote work possible after 2 months of training on-site)

Why choose this offer?

• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

Project

You will be involved in a financial project focused on strengthening and maintaining high-quality IT services for a large international banking organization.

The project supports end users by improving operational efficiency, stability of IT environments, and service availability, ensuring smooth daily work across the bank.

Responsibilities you'll have

• Providing advanced IT support for end users in a complex corporate environment
• Handling incidents, service requests, and problem management in line with ITIL processes
• Cooperating with internal IT teams and external vendors
• Monitoring service quality and contributing to SLA/KPI improvements
• Supporting rollouts, changes, and deployments of IT solutions
• Actively identifying areas for process optimization and automation

Expected competences and knowledge

• Proven experience in IT Support / IT Operations / Service Desk roles
• Good understanding of ITIL processes and service management
• Ability to work in an enterprise environment with high security standards
• Strong communication skills and customer-oriented mindset
• Experience working with incident, change, and problem management tools
• Very good command of English (spoken and written)

Technologies you'll work with

• Windows and macOS operating systems
• IT Service Management tools (e.g. ServiceNow)
• Endpoint management and monitoring solutions
• Active Directory / Azure AD
• Collaboration tools (Microsoft 365, Teams)
• Remote support and troubleshooting tools

Client – why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. 

About Jit Team

The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 700 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.