SAS CI Studio Specialist – CRM & Personalization

Unleash the power of personalized banking experiences — transform customer engagement through innovative CRM solutions!

Warszawa-based opportunity with hybrid work model (1-2 days in the office/week).

As a Senior SAS CI Studio Specialist – CRM & Personalization, you will be working for our client, one of the biggest banks, on a hyperpersonalization project. Your role will focus on enhancing customer interactions through the creation of sophisticated personalization processes. Join us and play a key part in driving digital transformation and customer satisfaction in the financial industry.

Your main responsibilities:

• Build advanced personalization processes to increase customer engagement

• Lead projects related to personalization, including idea generation and business coordination with various units

• Summarize and provide recommendations for activity improvements based on campaign analysis

• Design, implement, test, and maintain customer communication workflows based on customer data

• Implement communication processes in the CRM system using SAS CI Studio 6

• Prepare analyses and campaign summaries in English

• Collaborate with cross-functional teams to ensure seamless project execution

• Analyze business data to support and optimize personalization strategies

• Recommend process improvements driven by data insights

• Create reports and present findings clearly to stakeholders

You're ideal for this role if you have:

• 3-5 years of experience in campaign management and CRM processes

• Extensive experience with SAS CI Studio 6

• Higher education in a relevant field

• Strong skills in designing and implementing business processes

• Proficiency in business data analysis and interpretation of large data volumes

• Good command of MS Office, especially Excel and PowerPoint

• Good level of Polish and English, both written and spoken

• Working knowledge of SQL

• Strong ambition, determination, and quick learning ability

It is a strong plus if you have: (optional)

• Certifications in relevant CRM or data analysis tools

Language Required for the role:

• Polish (communicative level)

Eligibility for the role:

• Not required to already have legal right to work in the European Union; open to candidates without an existing EU work permit

#MAKEYourCareerBETTERInterested? Apply now and include your CV in English or Polish, along with a statement confirming your consent to the processing and storage of your personal data.

We offer you: 

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: 

• Stable and long-term cooperation with very good conditions. 

• Enhance your skills and develop your expertise in various industries. 

• Work on the most strategic projects available in the market. 

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years. 

• Participate in Social Events, training, and work in an international environment. 

• Access to attractive Medical Package. 

• Access to Multisport Program. 

• Access to Pluralsight. 

• Flexible hours & remote work. 

You can report violations in accordance with ITDS’s Whistleblower Procedure available here. 

Ref. number  8186