Network Support Engineer

Empower global connectivity — lead the future of network support and infrastructure!

Krakow-based opportunity with hybrid work model (up to 3 remote days per week).

As a Senior Telecoms & Network Support Engineer, you will be working for our client, a leading international financial institution, supporting their worldwide connectivity infrastructure. Your expertise will ensure the stability and resilience of mission-critical networks across 55 countries, driving proactive improvements and supporting innovative infrastructure solutions.

Your main responsibilities:

• Lead and support Telecoms incidents globally, providing expert resolution and ensuring minimal service impact.

• Maintain a thorough understanding of Telecoms infrastructure components and protocols.

• Collaborate within a global NOC team to monitor infrastructure health and facilitate recovery without service disruptions.

• Coordinate with Incident managers, vendors, and technical teams on Data Centre and network incidents.

• Manage vendor relationships, raising tickets, and ensuring contract commitments are met through continuous improvement initiatives.

• Drive efforts to reduce infrastructure outages and repeat failures, enhancing service stability.

• Contribute to defining and maintaining global standards, and participate in process and service enhancement projects.

• Work within a diverse, follow-the-sun support model, including shifts and weekends, to ensure 24/7 network availability.

You're ideal for this role if you have:

• Minimum 2 years of experience in network support, telecommunications, or related fields.

• Strong knowledge of Data Networks Topologies and Protocols.

• Hands-on experience working with Telecoms infrastructure and associated components.

• Familiarity with ITIL and Agile frameworks.

• A proactive mindset with a drive to improve service quality.

• Excellent teamwork and collaboration skills at all organizational levels.

• Ability to learn new telecoms technologies and supporting tools rapidly.

It is a strong plus if you have:

• Certifications related to network or telecoms support.

• Experience working in a global or multicultural environment.

Language required for the role:

• Fluent English (required)

We offer you:

ITDS Business Consultants is involved in various, innovative, and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions

• Enhance your skills and develop your expertise in the financial industry

• Work on the most strategic projects available in the market

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years

• Participation in Social Events, training, and work in an international environment

• Access to an attractive Medical Package

• Access to Multisport Program

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.