Mid-Level IT Support Specialist – Banking & Networking

Empower the Future of Banking — Elevate IT Support to New Heights!
Warsaw-based opportunity with hybrid work model

As a Mid-Level IT Support Specialist, you will be working for our client, a leading player in online banking. You will be an essential part of the IT support team, responsible for maintaining and troubleshooting a wide range of IT systems and software to ensure seamless banking operations. This role offers a dynamic environment where innovation and continuous learning thrive, providing an ideal platform for career growth.

Your main responsibilities:

• Provide technical support for MS Windows, MS365, Exchange, and other Microsoft tools/software
• Manage and troubleshoot computer systems and technical devices
• Address issues related to internet technology, networking, mobile (Android), and security
• Learn and apply new knowledge quickly and effectively
• Communicate clearly with clients, maintaining a professional and friendly demeanor
• Work collaboratively within a team to ensure efficient support operations
• Document and track customer interactions and technical issues
• Participate in a rotating shift system to ensure support coverage

You're ideal for this role if you have:

• Minimum of 3 years of experience in a similar IT support role
• Strong knowledge of MS Windows, MS365, Exchange, and other MS tools/software
• Hands-on experience or genuine interest in AI and machine learning, with a willingness to grow in this area
• Advanced technical expertise in managing and troubleshooting computers and devices
• Good understanding of internet technology, networking, mobile (Android), and security issues
• Ability to learn quickly and expand your knowledge continuously
• Clear diction and a pleasant voice, with excellent client-facing skills
• Proficiency in English at a communicative level
• Willingness to work in a rotating shift system

It is a strong plus if you have:

• Familiarity with Jira and Confluence
• Previous experience in customer service and user support

Language Required for the role:

• Polish – Good command required

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.