Unleash innovation in financial technology — redefine how structured finance solutions are supported and optimized!
Warsaw-based opportunity with hybrid work model (up to 2 remote days per week)
As a Mid-Level Functional Support Analyst – Loan IQ, you will be working for our client, a leader in structured finance services. You’ll play a crucial role in maintaining and enhancing Loan IQ, a core application used by the Structured Finance teams. Your work will directly influence operational efficiency, user satisfaction, and the delivery of cutting-edge financial solutions, driving forward technological excellence and innovation.
Your main responsibilities:
- Support back office and middle office teams as a help desk for incidents and requests related to Loan IQ
- Inform end users about application incidents and their resolution
- Identify recurring functional issues and develop permanent solutions
- Create documentation and contribute to a knowledge base of best practices
- Perform release quality checks and generate reports for operations teams using SQL
- Actively participate in continuous improvement initiatives
- Collaborate with development teams to ensure timely resolution of issues
- Liaise with clients to investigate incidents and facilitate swift problem resolution
You're ideal for this role if you have:
- Minimum of 3 years of experience in back or middle office within structured finance
- Strong knowledge of Loan IQ
- Fluent English language skills
- Customer service mindset with a focus on continuous improvement
- Excellent analytical and problem-solving skills
- Good communication skills and ability to collaborate across diverse teams
- Relational database and SQL querying knowledge or eagerness to learn
It is a strong plus if you have: (optional)
- Fluency in Polish or French
- Relevant certifications in financial technology or support roles
Language Required for the role:
Eligibility for the role:
- Only candidates with an existing legal right to work in the European Union will be considered for this role.
#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.