Junior to Mid-Level Wi-Fi Support Specialist – Network Operations

Unleash the Power of Connectivity — Shape the Future of Wi-Fi Networks

Krakow-based opportunity with hybrid work model (up to 3 days remote per week).

As a Junior to Mid-Level Wi-Fi Support Specialist – Network Operations, you will be working for our client, a leading global financial institution committed to delivering seamless network and telecommunication services across numerous countries. You will play a crucial role in supporting Wi-Fi infrastructure, ensuring reliable connectivity, and driving continuous improvements to maintain top-tier service quality.

Your main responsibilities:

• Support Wi-Fi incidents globally and provide expert resolution to ensure minimal service disruption.
• Collaborate with cross-functional IT teams, including Incident Management, during crisis situations to coordinate swift recovery efforts.
• Work as part of a global Network Operations Center (NOC), contributing to incident analysis and problem solving alongside diverse teams of engineers and vendors.
• Drive down infrastructure outages and prevent recurrence through proactive monitoring and improvements.
• Assist in Post Incident Reviews, ensuring root causes are identified and actionable strategies are implemented.
• Collaborate with service providers to ensure contractual obligations are met and foster continuous service improvements.

You're ideal for this role if you have:

• Minimum 2 years of experience in Wi-Fi or data network support.
• Solid understanding of Wi-Fi infrastructure, data network topologies, and protocols.
• Technical skills in incident handling and resolution.
• Knowledge of ITIL or Agile frameworks.
• Strong collaboration skills and a proactive drive to improve service quality.
• Willingness to learn new telecoms technologies and supporting tools.

It is a strong plus if you have: (optional)

• Certifications in networking or telecom (e.g., CCNA, CompTIA Network+).

Language Required for the role:

• Fluent English (good command).

Eligibility to work on this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.