DevOps Tools Support Engineer (GitLab, Artifactory, SonarQube)

As a DevOps Tools Support Engineer, you will be working for our client, a global financial technology infrastructure provider supporting banks with trading, clearing, financial information, and payments. You will be part of a team enabling development and project teams to work efficiently with GitLab, Artifactory, and SonarQube. Your role focuses on end-user support, resolving issues, and improving developer experience. By translating recurring support needs into automation, documentation, and process improvements, you will help drive digital transformation and ensure smooth operations for critical financial systems worldwide.

Location: hybrid – 2 days/week in the office

Rate: b2b: 115 – 125 PLN/h

Your main responsibilities:

• Serve as first responder for tickets, including access issues, project/repo requests, pipeline/job failures, runner problems, artifact publishing/resolution issues, and permission/SSO questions

• Diagnose CI/CD failures by reviewing logs, runners/executors, variables/secrets, and pipeline configuration and provide actionable fixes or workarounds

• Unblock releases by troubleshooting Artifactory repository permissions, proxy/cache behavior, metadata, and retention/promotion policies

• Resolve SonarQube PR decoration issues, token/permission problems, and scanner configuration errors

• Maintain SLAs by prioritizing, escalating to vendors or platform teams when needed, and providing clear, timely updates

• Partner with platform owners to translate recurring support needs into improved tooling, documentation, and automations

• Provide proactive enablement and guidance to development teams to prevent recurring issues

• Monitor platform performance and usage to identify areas for optimization and support improvements

You're ideal for this role if you have:

• Strong experience with GitLab administration and CI/CD pipelines

• Proficiency in JFrog Artifactory management and troubleshooting

• Hands-on experience with SonarQube administration

• Solid understanding of Unix/Linux environments

• Familiarity with Azure and cloud-based development environments

• Practical scripting skills to automate support and operational tasks

• Excellent help desk or technical support experience

• Very good written and spoken English skills

We offer you:

ITDS Business Consultants are involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions

• Enhance your skills and develop your expertise in the financial industry

• Work on the most strategic projects available in the market

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years

• Participate in Social Events, training, and work in an international environment

• Access to attractive Medical Package

• Access to Multisport Program

• Access to Pluralsight