Customer Journey Specialist – Consumer Finance

Unleash innovative credit solutions — shape the future of customer experience!

Warsaw-based opportunity with remote work model (5 days per week).

As a Mid-Level Customer Journey Specialist, you will be working for our client, a leader in consumer finance dedicated to transforming how customers access and experience credit products. You will help develop, analyze, and optimize credit offerings, ensuring a seamless and compliant customer journey that drives satisfaction and innovation in the financial sector.

Your main responsibilities:

• Create and develop credit products in line with business processes and customer needs.
• Analyze customer journeys and identify opportunities for enhancements and new features.
• Maintain and improve the consumer finance product portfolio, including cash loans and overdrafts.
• Conduct business analysis, translating concepts into detailed product specifications, epics, and user stories.
• Collaborate with risk teams to optimize credit policies and processes.
• Engage with internal and external stakeholders through consultations and discussions.
• Ensure all products adhere to legal and regulatory requirements.
• Provide support for distribution channels and monitor product performance.
• Conduct competitive analysis and prepare benchmarks to inform product improvements.
• Support ongoing business operations and identify areas for process optimization.

You're ideal for this role if you have:

• At least 2 years of experience in consumer credit, customer experience, or product development.
• Practical knowledge of Agile methodology in project environments.
• Familiarity with JIRA and other analytics, visualization, and communication tools.
• Strong understanding of credit processes and customer journey analysis.
• Experience working with cross-functional teams to optimize customer experience.
• Ability to analyze, draw conclusions, and recommend improvements effectively.

It is a strong plus if you have: (optional)

• Additional certifications in project management or business analysis.
• Experience in financial regulations and compliance standards.

Language Required for the role:

• Polish — good command of spoken and written language.

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.