IT Service Desk Supporter

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location:  Warsaw

Language: Polish, English

Main purpose of the position:

As an IT Support Specialist at the Global Service Desk in ISS, you will support the smooth operation of IT systems, deliver world-class service, and ensure users gain maximum value from their technology. You will be responsible for installing and configuring devices and providing IT support across the organization. The role involves direct interaction with colleagues to resolve technical issues such as application and email problems, password resets, as well as handling service requests including new user setups, user changes, and device procurement.

What you’ll do:

• Provide 1st and 2nd line support for devices and applications

• Deliver remote meeting room support and assistance

• Contribute to the continuous improvement of processes and tools

• Receive and respond to Service Desk phone calls

• Log, investigate, and resolve assigned incidents and requests in the ITSM platform

Key qualifications:

• 2–5 years of experience in an IT support role

• Previous experience in a global or worldwide enterprise is an advantage

• Broad knowledge of Microsoft Office and Microsoft 365 products

• Experience supporting Apple and Android devices

• Hands-on experience with Active Directory, Intune MDM

• PowerShell knowledge and practical experience is an advantage

• Completed university degree in IT field

Personal skills you excel in:

• Strong communication and customer service skills

• Ability to quickly understand the overall scope of a task while maintaining attention to detail

• Comfort with repetitive tasks when required

• Proactive and autonomous working style, with a continuous improvement mindset

• Ability to thrive in a fast-paced environment while valuing teamwork and collaboration

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.