Technical Support

Role: Technical Support

Location: Wallisellen / Hof, Zurich, Switzerland.

Duration: Contract

Job Description:

Responsibilities

• First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools
• First-level support for our external employee portals and our customer portals
• Support for supporting new technologies during rollouts
• Ensuring customer satisfaction in multiple languages
• Creation of maintenance of documentation, instructions and checklists (knowledge database)
• Completed basic or further commercial training
• Experienced in dealing with common IT systems and interested in constantly learning new technologies
• Resilient and reliable personality with organizational talent, Customer and service-oriented behavior as well as good communication skills verbally and in writing
• Languages: German is mandatory along with French as an added advantage