CRM Business Analyst

Job Description:

• Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
• Candidate should have at least 8+ years of Microsoft Dynamics D365 Customer Service implementation experience and have participated in a minimum of 3 complete life cycle implementations. Should have knowledge of case lifecycle & management, SLA, security roles. Knowledge of Unified routing preferred.
• Good understanding of existing Microsoft ALM stack and experience using it
• Ability to use VSTS/TFS as a consulting task tracking tool
• Complete understanding and following Process-driven implementation approach
• Demonstrated ability to:
•    - Analyze and understand business problems
•    - Apply high-level solution architecture and design (Functional and/or Technical)
•    - Analyze, understand, and dissect business processes and re-engineer with best practices
•    - Document and capture business requirements and processes properly
•    - Model data and processes
•    - Conduct workshops and training sessions
•    - Plan and carry out system and user acceptance testing
•    - Provide professional support

Requirements

• Familiar and experienced in:
•    - Core application functionality
•    - Application technology stack
•    - Implementation Methodology
•    - Deep Industry Knowledge and Best practices
• Working knowledge of process development and industry specific best practices
• High degree of insight and analytical skill
• Ability to work independently, prioritize and solve problems proactively
• Creative problem solving and conflict resolution
• Excellent facilitation, discovery, analysis, and prototyping skills
• Team-oriented; willing to align work with team’s priorities and goals
• Creates high-quality deliverables
• Excellent communication, presentation, training, client relationship and analytical skills
• Places emphasis on project value and client satisfaction
• Successful completion of applicable product certification exams