.NET Support Lead

🌍 We're Hiring: .NET Operate/Support Lead with French

📍 Location: Poland

🕐 Working Mode: Remote

🗣 Languages: French (B2+ or higher) required

💼 Type: B2B contract

Are you a proactive problem-solver with a strong background in .NET and application support? Do you enjoy leading teams and working in an international environment? If you’re fluent in French and experienced in Operate/Support services, this is your opportunity to grow in a key leadership role!

We are looking for a .NET Operate/Support Lead to join our team and take charge of supporting business-critical applications, managing support teams, and ensuring smooth operations for our client in a dynamic and collaborative setting.

🔧 Your Core Responsibilities

• Lead the delivery of Incident, Service Request, Change, Problem, Preventive & Corrective Action Management, as well as enhancement services.

• Provide work allocation, mentoring, and guidance to the Operate team.

• Collaborate closely with internal teams, vendors, and stakeholders to ensure timely issue resolution and service continuity.

• Ensure effective SLA/KPI tracking and reporting.

• Drive service improvements, coordinate disaster recovery and ensure business continuity planning.

• Communicate effectively with French-speaking business users and IT teams; German language skills are a plus.

• Lead weekly/monthly service reviews, risk assessments, and escalations.

• Contribute to ITIL process implementations and continuous improvement initiatives.

💡 Must-Have Skills

• Strong experience in .NET Full Stack Development:

  • C#, ASP.NET, SQL, JavaScript, TypeScript (AngularJS), HTML, CSS, LINQ, Entity Framework

• Proven Operate/Support experience including software maintenance and troubleshooting.

• Excellent communication and coordination skills with vendors and internal teams.

• Fluent in French (B2+ or higher) – essential for daily communication.

• Solid leadership, team management, and stakeholder engagement abilities.

• Familiarity with ITIL frameworks, risk management, and service reporting.

🚀 What’s In It For You?

• Work remotely with flexibility across Poland (or wider EU if needed).

• Join a supportive, multilingual team working on meaningful, enterprise-level applications.

• Gain exposure to vendor coordination, cross-functional collaboration, and business-critical systems.

• Play a key leadership role in service delivery and continuous improvement.

• Competitive compensation aligned with B2B contracting standards.