L2-L3 Support Engineer
Infinite Services
Join Infinite Services to shape data ecosystems for top global brands. We drive innovation, improve customer experiences, and empower decision-making with cutting-edge data platforms. Our values of freedom and responsibility foster creativity, while a flat structure allows you to influence your work and the organization’s future. We prioritize people over process, offering flexibility with remote or office options and support for individual growth. At Infinite Services, you’ll work on impactful projects while maintaining a true work-life balance in a collaborative, inspiring environment.
Tech stack
Polish
C2English
C1Snowflake
SQL
Qlik Replicate
Azure
Azure Data Factory
Azure DevOps
Job description
Join Our Data & Analytics Team!
Are you ready to work with cutting-edge technology in a business-critical environment? We seek dynamic professionals to support our state-of-the-art Data & Analytics platform that drives strategic, data-driven decisions.
What You’ll Do
L2-L3 Support:
- Ticket Management: Handle support tickets through various channels, ensuring quick resolution.
- Communication & Documentation: Keep stakeholders informed and document solutions in our knowledge base.
- Access & Compliance: Process access requests and adhere to strict security protocols.
L4 Support:
- Advanced Troubleshooting: Perform root cause analysis and implement long-term fixes.
- System Optimization: Tune systems, manage risks, and contribute to cost/performance reporting.
- Continuous Improvement: Develop best practices, enhance tools, and support strategic updates.
Technologies You’ll Work With
- Snowflake, ServiceNow, Teams
- Qlik Replicate & Qlik Compose
- Microsoft Azure (including ADF), Azure DevOps
- COPYStorm, SSIS, Terraform
Why Join Us?
- Impactful Work: Be part of a platform critical to strategic decisions.
- Innovative Environment: Engage with modern technologies and advanced AIOps.
- Growth & Flexibility: Enjoy career development, remote/hybrid options, and competitive benefits.
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