AI Architect

Job description

As an AI Architect you will be responsible for:

• Design and architect a scalable AI-powered Customer Care Platform using Azure AI services and Genesys Cloud on AWS.
• Integrate Natural Language Processing (NLP), Conversational AI, and Machine Learning to automate customer interactions.
• Select and implement Azure AI services (e.g., Azure OpenAI, Azure Cognitive Services, Bot Framework) and seamlessly connect them with Genesys Cloud.
• Define and implement a robust microservices architecture with a focus on performance, security and compliance.
• Work closely with DevOps teams to automate and scale the platform efficiently.
• Support the API strategy to ensure seamless integration with existing CRM and ERP systems.
• Monitor and continuously optimize AI models to improve customer interactions and service quality.

Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• Several years of experience in architecting AI-driven cloud applications, ideally with Azure AI stack and AWS.
• Strong expertise in Conversational AI, NLP, and Machine Learning technologies.
• Experience with Genesys Cloud (e.g., routing, bot integration, voice & chat AI) on AWS is a plus.
• Solid understanding of microservices, Kubernetes, API management, and DevOps processes.
• Knowledge of data privacy and security in AI-powered systems.
• Strong communication skills and the ability to explain complex technical concepts clearly.
• English and Polish at the minimum B2 level

Additional Information

• Work is conducted in a hybrid system: 3 days a week from one of our office - Warsaw, Poznan or Lublin.