Technical Support Engineer L2 - QRadar
Support
Technical Support Engineer L2 - QRadar
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Red Hat
Security
Network
Job description
Online interview
Your Role and Responsibilities:
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary
- Maintain detailed records of daily interactions with customers, reported issues, and completed solution
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information
- Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software
- Create and implement new processes to improve efficiency and customer satisfaction
Required Professional and Technical Expertise:
- Customer-driven mindset - you are an advocate for Customers
- Minimum of 4+ years of progressive IT experience and customer service
- Hands-on experience with Linux operating systems (Red Hat Preferred)
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving, written/verbal communication and presentation skills
- Ability to provide step-by-step technical help, both written and verbal
- Certification in AWS, Azure, VMWare, IBM Cloud is preferred
- Linux and Windows operating systems.
- Bachelor Degree in Cyber or Technical Field of Study
Preferred Professional and Technical Expertise:
- Experience with Security tools such as QRadar, Rational AppScan, Guardium, Trend Micro, McAfee ePO
- Experience with firewalls and intrusion prevention/detection systems including the ability to demonstrate a mature understanding of networking best practices
- Red Hat Admin and/ or OpenShift Certification
- Working knowledge of Python
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