Lead Third Party Engagement Manager

Lead Third Party Engagement Manager

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Your career opportunity

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centres, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices. Within Chief Technology Office, Connectivity provides services covering networks, security and contact centre. We are currently seeking an experienced professional to join our team in the role of Lead Third Party Engagement Manager for our Global Business Function 

What you’ll do

• Provide oversight, guidance, support and management information to monitor and ensure effective third-party engagement management across Connectivity services globally. Activities include- Monitor and report Archer/ OneTPM tasks, liaise with wider Connectivity TPEM’s to drive conclusions, hold vendors to account on risk and performance management (including but not limited to SLA’s and KIP’s), work collaboratively with GTPM Hub on risk management activities and evidence risk acceptance in Archer.

• Provide SME support to Connectivity TPEM’s and be the point of escalation. Act as the primary point of contact for owned engagements and interact directly with the third party in relation to Service(s) received

• Hold vendors to account for performance. Initiate and track remediation activities and ensure they are completed in a timely manner by third parties

• Review Supplier Performance Dashboard, obtain oversight of aggregated Supplier Risks and Performance RAG status and share with key stakeholders

• Drive risk management activities with business Stakeholders, escalate to appropriate Risk Governance forum the long standing and overdue issues for critical engagements

• Hold regular meetings with Third Parties to review holistic performance and ensure minutes are documented with actions. Participate in developing a plan to improve service provision and create opportunities for growth

• Support and cooperate with your line manager in implementing new solutions, project manage TPRM and contract related initiatives

• Seak improvements and drive initiatives to effectively manage Third Party Risk in CTO, Connectivity

What you need to have to succeed in this role

• TPRM and VRM experience of 4+ years

• Experience in managing/ assessing risks for Network Infrastructure, MPLS and/or Circuit providers is an asset. 

• Degree level education or equivalent

• Business English language with familiarity of legal and tech vocabulary 

• Familiarity with technology service delivery models and understanding legal agreements interpretation 

• Strong stakeholder management and communication capabilities, strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services will be an asset

• Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.) regularly using this network to engage on issue resolution; proven ability to articulate complex and technical issues concisely, suitable for all levels across the HSBC group

• Intuitive and able to troubleshoot issues and problems as they occur, being the driving force of solutions; gravitas and ability to interact with senior business management and vendors

• Flexible and adaptable to changing activities, schedules and workloads; respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery and kindergarten discounts

• Language classes

• Financial support with trainings and education

• Social fund

• Flexible working hours 

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test

• Telephone screen

• Zoom interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com