Senior IT Infrastructure Support Engineer

Detailed Job Description

Job Responsibilities:  

• Support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices

• Good troubleshooting skills.

• Fundamental knowledge of Networks.

• Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.

• Excellent Verbal, Email communication skills.

• Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.

• Willingness to work in 24*7 environment.

Job Requirements:

• 24x7 monitoring and management support for in-scope infrastructure.

• Handle escalations and assist in creation of RCAs.

• Proactive monitoring and tracking of tickets.

• Generate operations report.

• Monitor and execute Job schedules.

• Manage bridge calls and notify respective support groups.

• Interaction with Vendors and other support groups.

• Performs Gap Analysis.

• Provide phone support 24x7x365.

• Creation of SOP's and knowledgebase.

Background:  

• Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.

• Incident, Problem, Change lifecycle process.

• Any ITSM tool e.g.: Remedy, Peregrine etc.

• Batch job scheduling.

• Start/stop backup jobs.

• Backup monitoring tools like Networker.

• Generating Reports through Dashboard, Remedy etc.

Technology buzzwords:

• Tools: Remedy, Tivoli.

• OS: Unix, Windows

• VMware

• MS Office

Recommended Certification:

§  ITIL Certification.