Customer Support Engineer

Key Responsibilities

• Provide remote technical support for CX tools, resolving issues of moderate to high complexity.

• Act as a technical specialist supporting global customers.

• Collaborate with development and internal teams to address tool-related challenges.

• Manage incoming support cases and maintain accurate records in the CRM, including troubleshooting steps and customer interactions.

Requirements

1. Proven experience working with AI technologies.

2. Strong customer support background with excellent troubleshooting skills.

3. Solid Unix/Linux system administration experience.

4. Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.

5. Experience with VMware setup, configuration, and troubleshooting.

6. Hands-on experience with Kubernetes and Docker.

7. Familiarity with database solutions such as MySQL, Elasticsearch, DynamoDB.

8. Experience with AWS and APIs (SOAP/REST).

9. Exposure to monitoring and data collection platforms.

10. Experience working with CRM tools.

Nice to Have Qualifications

1. Highly organized, self-driven, and adaptable.

2. Strong analytical and problem-solving skills.

3. Ability to lead troubleshooting efforts and resolve customer issues independently.

4. Capable of identifying root causes and delivering long-term solutions.

Offer

• Hybrid work (2 days per week from the Client's office in Kraków)

• Multisport Card

• Life insurance

• Private healthcare

• PowerYou platform