L2 Senior Operations Engineer

Job Title: L2 Senior Operations Engineer

Location: Remote

Employment Type: B2B

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a L2 Senior Operations Engineer who will be responsible for At least 5-8 years of experience in cloud-based environments with extensive knowledge in operations. The ideal candidate will possess the necessary skills and experience to contribute to the success of our partner organization.

Responsibilities:

• Diagnose and resolve complex technical issues, providing high-quality support to customers, users, and systems.

• Escalate requests and continuously update support documentation.

• Develop and implement strategies for rapid problem resolution (incident management) and change management processes.

• Conduct root cause analyses, implement quick workarounds, and take proactive measures.

• Ensure adherence to defined SLAs/SLOs.

Requirements

• At least 5-8 years of experience in cloud-based environments with extensive knowledge in operations.

• Certified: AZ-104 Microsoft Azure Administrator higher.

• Proficiency in Linux, OS administration, networking, databases, virtual machines, containerized applications, and API-based applications.

• Experience with MS Azure, including App Services, App Gateways, Key Vaults, Functions, PostgreSQL databases, VNETs, Log Analytics, and App Insights. Preferred: Microsoft 

• Knowledge of ITIL and experience in managing service management and executing surrounding processes.

• Skills in proactive monitoring, incident response, and technical documentation.

• Implementation of proactive monitoring techniques, incident response, and creation of technical runbooks.

• Experience with Azure Native Monitoring Tools (e.g., Azure Monitor, AppInsights, LogAnalytics, Dashboards, Grafana, Zabbix).

• Ability to write SQL/Postgres queries for data and problem analysis.

• Previous experience working with medical device software

• Strong collaboration, communication, and organizational skills in a global setting.

• Excellent English communication skills, both written and verbal.

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!