IT Support Consultant

Job Title: IT Support Consultant

Location: Frankfurt, Germany

Employment Type: Permanent

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a IT Support Consultant.

• Global Service Delivery:Support the delivery of IT services globally, including deskside assistance, mobile and fixed telephony, print services, audiovisual support, software and hardware deployment, asset management, remote troubleshooting, and maintenance of the global image. Ensure all services align with organizational standards and deliver high-quality support across all sites.

• Incident and Request Management:Track and respond to incidents and service requests using the IT service management platform, ensuring accurate logging, timely updates, and efficient resolutions. Escalate unresolved issues to third-line support when necessary.

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• User Training and Onboarding:Assist with onboarding new employees by setting up IT equipment, configuring accounts, and providing introductory training on workplace tools and systems. Offer ongoing support to enhance users\' understanding of IT processes and tools.

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• Hardware and Software Management:Monitor the health of IT assets and manage the lifecycle of laptops, desktops, mobile devices, and other hardware, including inventory and maintenance.

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!