Enterprise Tech Support Engineer

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal.  Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative

Responsibilities

•     Enter new trouble tickets, escalate existing tickets, and keep users informed of status. 

•     Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center. 

•     Keep procedures and troubleshooting links and tools up to date. 

•     Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, DevOps and IT Infrastructure. 

•     Identify network, system, and service issues separately from software code errors. 

•     Ensure software problems are effectively managed and communicated to resolution. 

•     Establish a close working relationship across multiple departments. 

•     Ability to collaborate with end users & stakeholders. 

•     Ability to collaborate in team environment as well as work independently. 

Qualifications

Technologies Supported - Cloud 

Azure, MongoDB, eFax, SendGrid, Twilio, Tableau, AWS, GCP 

Technologies Supported – On Premise 

Oracle, SQL Server, JBoss, Service Mix, RabbitMQ, Jackrabbit OAK, Oracle Web Center, RedHat, RunDeck  ATS Integrations like WorkDay, Taleo, Oracle FS and OOC, TenStreet, etc a plus  

Qualifications 

Education

•     Bachelor’s Degree in Computer Science or Business Degree in Management Information Systems 

•     Advanced Technology Certifications  

About you 

•     Fluent in English. 

•     4+ years working with or supporting Enterprise applications. 

•     Ability to work different shifts. 

What do we offer

HireRight offers an employment contract with a competitive salary and comprehensive package of benefits including:

• Annual Bonus Plan

• Private Medical Care

• Group Life Insurance

• MyBenefit Cafeteria platform

• Lunch Vouchers

• Holiday Allowance

• Paid Lunch Break (30 minutes)

• Tax-deductible costs

• Hybrid work (flexibility to work 2 days/week from home)

  
  

Please submit resume/CV in English.