Senior Research Operations Specialist

Boilerplate

At HelloFresh, the goal is to change the way people eat forever by offering customers high-quality food and recipes for different meal occasions. Over the past 10 years, this mission has spread around the world and beyond the wildest dreams. Now, a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. Weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group includes the core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power the end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month. The subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech. HelloTech works in autonomous, cross-functional alliances, each having accountability for a specific product or domain end to end. By working with the Warsaw office, the service provider will help shape scalable, data-driven products used across markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products.

About the Role: What's in the Box

This role involves leading and optimizing the processes that empower the HelloFresh Tech team to deliver impactful insights. As a senior member of the growing Research Platform team within the Insights & Experience Innovation department, the service provider will be accountable for driving key initiatives across the organization, working closely with researchers, product teams, designers, and commercial stakeholders. The focus is to streamline operations, expand research capabilities, and foster cross-functional collaboration. This work directly impacts the ability to generate better customer experiences, shape product decisions, and drive business success.

This is a high-impact role driving the operational strategy for a diverse range of research activities, including global studies, democratized research programs, tool consolidation, knowledge management, and AI innovations. This role does not include people management responsibilities.

At HelloTech, flexibility and cross-functional collaboration are core to the delivery of services. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects.

What you’ll do

• ResearchOps Consultation: Serve as the technical lead for operational needs. Consult researchers and stakeholders on how to optimize democratized studies, utilizing a strong methodological sense to guide research scope based on project constraints, goals, or biases.

• Champion AI Advancements: Explore the use of AI to streamline processes, such as research planning, data synthesis, and knowledge repositories. Collaborate with UX and Product Leadership to educate and integrate AI solutions into broader processes.

• Scale Research Programs and Infrastructure: Translate ambiguous inputs and conflicting cross-functional needs into scalable systems, new recruitment pathways, and improved ways of working to increase speed and ease.

• Execute Participant Recruitment: Lead the day-to-day execution of global participant recruitment across multiple regions, ensuring legal, cultural, and logistical requirements are met alongside efficient incentive distribution.

• Proactively Drive Operational Excellence: Lead discovery workshops to identify operational gaps, forecast resource needs, and define the strategic roadmap for the function.

• Enable Research Quality and Consistency: Develop templates, guidelines, and toolkits that promote shared definitions and rigor. Refine and codify processes for project intake, prioritization, and knowledge sharing.

• Manage Research Tools and Platforms: Oversee licensing, onboarding, spend, and access for research tools and vendors (e.g., survey, recruitment, and repository systems).

• Expand Research Influence and Adoption: Onboard new teams into research systems by understanding unique use cases, pairing them with the right tools, and communicating the value of research activities.

What you’ll bring

• 5+ years of experience in research, research operations, or a related field, with a strong focus on execution and process optimization.

• Historical Impact: A successful track record of crafting impactful programs and delivering business-critical systems and work at scale.

• Research Expertise: A deep understanding of researchers and research workflows sufficient to develop an informed technical point of view.

• Command of Research Tooling: Familiarity with varied research tools (e.g., Sprig, Rally, UserTesting, Optimal Workshop, QuestionPro), including their technical merits and creative leverage.

• Project Management: Demonstrated ability to manage multiple projects concurrently and drive them to completion on time and with high quality.

• Collaboration & Communication: Ability to partner effectively across disciplines and seniority, managing US and CET time zones, and resolving ambiguous inputs into a shared definition.

• Strategic Innovation: Experience and passion for experimenting with modern tooling (AI orchestration, API usage, workflow automation) to streamline workflows.

Bonus Qualifications

• Speaks English, German, and/or Spanish, Danish, Norwegian, Italian, French, or Dutch.

• Experience in other UX disciplines and UX tools (e.g. Figma)

What We Offer: The Toppings

• Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing.

• Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ millions of customers and complex supply chain operations.

• Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup.

• End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability.

• Access to workspace at Warsaw Centre Point: The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit).

#PRODUCT