Solution Engineering Lead (Microsoft Dynamics)

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

As the Solution Engineering Lead, you will be a leader of eazle Advisor BE team, combined mostly of Solution Engineers, configuring, developing implementing and integrating solutions, based on Microsoft Dynamics. You will need to understand the business needs, helping Product Architect(s) and Product Owner(s) to convert those needs into solution architecture specifications and services in line with overall standards and roadmaps. You will guide the team with technical strategy and ensure alignment with both architecture and business objectives. The role involves also hands-on work approx., 60-80% of the time.

You will be driving excellence in solution engineering practices to deliver high-quality solutions throughout the solutions development lifecycle in our Commerce IT landscape, fostering a culture of technical creativity and staying ahead of technology trends.

Your responsibilities would include:

• leading a team of team members (mostly Solution Engineers) with varying experience, in designing, configuring, developing and delivering IT solutions, within the tech stack: Microsoft Dynamics, Azure
• leading your team from a technical standpoint, and drive operational excellence
• being an individual contributor (~60-80%) customizing, configuring, and engineering the solutions, jointly with the team
• integrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• ensuring and guiding the team to adhere to solution standards, architectural guidelines
• hiring, onboarding, mentoring, and developing engineering talents, fostering a culture of learning, collaboration, and continuous improvement
• overseeing and solving immediate technical challenges
• coordinating solutions development and address technical debt in the team; be a „go-to person” for technical decisions and problem-solving
• coordinating with Product Owner(s) and Engineering Manager to assure, that the team has a stable workload and a backlog of proper size
• being involved in cross-functional discussions, representing the domain in broader technical discussions across domains
• taking ownership of all technical responsibilities, collaborating closely with our in-house development teams, Pen Test vendors, and other technical partners to resolve challenges and drive successful outcomes
• creating process for documentation and knowledge transfer to ensure ongoing support and facilitate easy transfer of knowledge. Ensure that these resources are up-to-date and accessible.

Technology Stack & Software Development Background:

Mandatory to know:

• proven enterprise experience with Microsoft Dynamics 365 CE/CRM
• strong knowledge of Dynamics customization and configuration: workflows, plugins, entities/tables, relationships, forms, views, and dashboards
• experience in solution architecture and integration with other enterprise systems
• proficiency in Power Platform (PowerApps, Power Automate) for creating custom applications and automating processes within the Dynamics ecosystem
• API integrations: REST, SOAP, Web API
• experience in Azure components (Logic Apps, Functions, Service Bus, etc.)
• programming Languages: Experience with C#, JavaScript, or TypeScript
• SQL and Database Management: Familiarity with SQL for querying data and understanding database structures
• Data Security: Understanding security best practices for handling sensitive data and managing access control
• OOP / SOLID / KISS / DRY mindset
• Proficiency in Version Control.

Good to know:

• familiar with GraphQL
• NOSQL databases
• Power Platform Advance Features
• Containers and Virtualization: Familiarity with Docker, Kubernetes, or other container technologies can be helpful for deploying and managing applications
• Power BI: For reporting and data visualization, often integrated into solutions for dashboards and analytics
• familiarity with Azure services and integrations, including Logic Apps, Azure Functions, and Azure DevOps
• knowledge of SQL Server, SSRS, and reporting tools related to Microsoft Dynamics
• exposure to data migration tools and techniques within the Dynamics environment
• familiarity with security best practices and compliance requirements within enterprise applications
• familiar with SAP / Salesforce
• ETL Tools: Familiarity with data extraction and transformation tools, which is especially useful in environments with multiple data sources
• Cloud Services: Understanding of cloud platforms such as Microsoft Azure, AWS, or Google Cloud, especially for SaaS applications
• GDPR and Compliance: Familiarity with data privacy laws and compliance standards is especially important in highly regulated industries
• Project Management Tools: Experience with tools such as Jira, Asana, or Trello for tracking progress and managing tasks.

You are a good candidate if you have:

• about 8 years of working experience in a relevant field
• 3+ years of managerial experience
• hands-on experience and in-depth knowledge of mandatory to know technologies
• experience in rollout global solutions operating across global markets
• proven ability to lead teams of engineers with varying experience and adapt to team sizes from small to large
• experience with working in an Agile environment
• experience in working in diverse projects with varying technologies, products, and systems
• strong problem-solving skills and ability to make critical technical decisions
• ability to guide/mentor other team members
• stakeholder engagement/influence skills
• pragmatic and collaborative team player
• you thrive in a fast paced and changing environment and see challenges as an opportunity to improve
• ability to take initiative and a start-up mindset, demonstrating resourcefulness and proactive problem-solving
• strong capability to work effectively in situations of ambiguity, adapting to evolving needs and priorities.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.