Solution Engineer (Microsoft Dynamics)

Background:

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

Your Role:

As the Solution Engineer, you will part of the eazle Advisor BE team, combined mostly of Solution Engineers, configuring, developing implementing and integrating solutions, based on [Microsoft Dynamics]. You will need to understand the business needs, helping Product Architect(s) and Product Owner(s) to convert those needs into solution architecture specifications and services in line with overall standards and roadmaps. You help to build technical strategy and ensure alignment with both architecture and business objectives.

You will be driving excellence in solution engineering practices to deliver high-quality solutions throughout the solutions development lifecycle in our Commerce IT landscape, fostering a culture of technical creativity and staying ahead of technology trends.

Your responsibilities would include:

• designing, configuring, developing and delivering IT solutions, within the tech stack: Microsoft Dynamics, Azure
• customizing, configuring, and engineering the solutions, jointly with the team
• integrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automation.
• adhering to solution standards, architectural guidelines
• solving immediate technical challenges.
• addressing technical debt in the team
• collaborating with Senior Engineers, Dev Leads, Product Owner(s) and Engineering Manager to assure, that the team has a stable workload and a backlog of proper size
• creating process for documentation and knowledge transfer to ensure ongoing support and facilitate easy transfer of knowledge
• ensuring that these resources are up-to-date and accessible.

Mandatory to know:

• proven enterprise experience with Microsoft Dynamics 365 CE/CRM.
• knowledge of Dynamics customization and configuration: workflows, plugins, entities/tables, relationships, forms, views, and dashboards.
• experience in solution architecture and integration with other enterprise systems.
• proficiency in Power Platform (PowerApps, Power Automate) for creating custom applications and automating processes within the Dynamics ecosystem.
• API integrations: REST, SOAP, Web API.
• experience in Azure components (Logic Apps, Functions, Service Bus, etc.).
• programming Languages: Experience with C#, JavaScript, or TypeScript.
• SQL and Database Management: Familiarity with SQL for querying data and understanding database structures.
• Data Security: Understanding security best practices for handling sensitive data and managing access control
• OOP / SOLID / KISS / DRY mindset
• Proficiency in Version Control.

Good to know:

• Familiar with GraphQL.
• NOSQL databases.
• Power Platform Advance Features.
• Containers and Virtualization: Familiarity with Docker, Kubernetes, or other container technologies can be helpful for deploying and managing applications.
• Power BI: For reporting and data visualization, often integrated into solutions for dashboards and analytics.
• Familiarity with Azure services and integrations, including Logic Apps, Azure Functions, and Azure DevOps.
• Knowledge of SQL Server, SSRS, and reporting tools related to Microsoft Dynamics.
• Exposure to data migration tools and techniques within the Dynamics environment.
• Familiarity with security best practices and compliance requirements within enterprise applications.
• familiar with SAP / Salesforce
• ETL Tools: Familiarity with data extraction and transformation tools, which is especially useful in environments with multiple data sources.
• Cloud Services: Understanding of cloud platforms such as Microsoft Azure, AWS, or Google Cloud, especially for SaaS applications.
• GDPR and Compliance: Familiarity with data privacy laws and compliance standards is especially important in highly regulated industries.
• Project Management Tools: Experience with tools such as Jira, Asana, or Trello for tracking progress and managing tasks.

You will work daily - in strong distributed and async manner - with:

• Engineers
• Dev Leads
• Product Architect
• Product Owner
• OpCos representatives
• Digital & Technology stakeholders

You are a good candidate if you have:

• about 5 years of working experience in a relevant field
• hands-on experience and in-depth knowledge of mandatory to know technologies
• familiar in rollout global solutions operating across global markets
• proven ability to work with teams of engineers with varying experience
• experience with working in an Agile environment
• experience in working in diverse projects with varying technologies, products, and systems
• problem-solving skills and ability to make critical technical decisions
• pragmatic, and collaborative team player
• You thrive in a fast paced and changing environment and see challenges as an opportunity to improve
• ability to take initiative and a start-up mindset, demonstrating resourcefulness and proactive problem-solving.
• strong capability to work effectively in situations of ambiguity, adapting to evolving needs and priorities.