Senior Solution Engineer [MS Dynamics 365]

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

As the Senior Solution Engineer in the Customer Hub team, you have in-depth knowledge of the technical details, how the products work, you will act as an expert in the team responsible for the technical configuration, development and integration of products and platforms based on Microsoft Dynamics 365 (MD365). You will provide expert guidance and ensure alignment with architecture and business objectives and ensure on-time delivery. You drive the end-to-end operations of the platforms, keeping them streamlined, structured, and within service level agreements. You collaborate closely with other DevOps teams for efficient development pipelines. You will work directly with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You serve as a key contributor in refining and driving excellence in solution engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce landscape. The role reports directly to the Solution Engineering Lead.

Your responsibilities would include:

• be the key contributor in the design, configuration, development and integration of IT solutions within the tech stack: Microsoft Dynamics 365, together with other team members, to enable use cases per the needs of the business
• provide technical and architectural input to guide the development of scalable and robust solutions
• tailor technical solutions for OpCo’s requirements, often leveraging existing products or service
• customize and configure systems to meet the agreed scope. Develop and maintain configuration rules and logic based on business requirements and industry best practices
• communicate with users and OpCos, working closely with the PO and other DevOps teams
• oversee the resolution of complex technical or business challenges in areas such as Sales CRM
• integrate solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• conduct thorough testing and validation of configured solutions to ensure accuracy and functionality
• provide technical support and troubleshooting assistance as needed
• drive continuous improvement in platform stability, performance, and scalability
• proactively identify and recommend opportunities to optimize team delivery and business processes
• adhere to solution standards, architectural guidelines.

You are a good match if you have:

• 8+ years of working experience in a similar position developing IT solutions into large multi-nationals using Microsoft Dynamics 365(CRM)
• a least 5+ years of hands-on experience and in-depth knowledge of mandatory-to-know technologies
• strong understanding of configuration management principles and practices
• proven track record of delivering scalable, high-quality solutions
• experience in the rollout of global solutions operating across global markets
• strong knowledge of distributed systems and integration methodologies
• experience with working in an Agile environment and collaboration with cross-functional teams to ensure successful delivery
• experience with automation testing tools
• strong communication skills
• experience in stakeholder management with the ability to influence stakeholders at all levels as well as balance views
• pragmatic, and collaborative team player
• you thrive in a fast-paced and changing environment and can learn new technologies fast
• problem-solving skills and ability to make critical technical decisions.

Technology Stack: Mandatory to know: • Microsoft Dynamics 365 Sales (CRM) • CRM best practices. • Implementation of flows, plugins and scripts. • Power Platform (Power Apps, Power Automate, Power BI). • Azure services and integrations. • Basic knowledge of Azure (Azure Logic Apps, and Azure Functions). • JavaScript, C#, .NET, and SQL. • CI/CD pipelines.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. 

What we Offer:

• 🏠 Flexible Work from Home scheme
• 💸 Attractive Performance Bonus
• 🚗 Parking Space for Employees
• ⏰ Flexible working hours
• 💳 Sodexo Card
• ☂ Life Insurance
• ➕ Employee Referral Programme
• 🌐 Job Opportunities within HEINEKEN
• 🩺 Private Medical Healthcare
• ⭐ Social Events