Senior Technology Specialist - Product Architect (WorkflowTech)

This role is part of the D&T department of HEINEKEN International and is in Heineken Global Shared Service, Krakow, Poland. D&T is proud to bring cutting-edge innovation, strong technology, and advanced analytics to HEINEKEN. With speed and agility, we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition.

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl).

Tech Acceleration is the Tribe offering the foundation that empowers product teams and process owners to orchestrate, build and operate their digital products with confidence and speed at scale. Within the Tribe the WorkflowTech product is the intelligent orchestration platform that empowers our organization to work smarter by transforming complexity into clarity, enabling teams and people to focus on high-value tasks.

Concretely WorkflowTech owns the ServiceNow platform as well as Jira and Confluence. The job scope is in the ServiceNow Scrum Team.

As Senior Technology Specialist – Product Architect (ServiceNow), you are responsible for the end to end product architecture, technical direction, and quality of HEINEKEN’s ServiceNow platform. You ensure that ServiceNow platform is secure, scalable, compliant, and aligned with HEINEKEN’s business strategy, global architecture standards, and long term roadmap.

You operate at the intersection of business, product, and technology, enabling product teams to deliver value at scale while safeguarding platform integrity. You are a trusted advisor for the global solution teams building their solutions on the ServiceNow product, and support the Product Owner and development team(s) in building and maintaining a highly-scalable, resilient and cost-effective ServiceNow platforms.

Your responsibilities would include:

• being accountable for the end-to-end architecture, design, and technical quality of the ServiceNow platform

• working closely with business stakeholders, Product Owners, and end users to translate requirements into fit-for-purpose architectural solutions

• defining, owning, and communicating the ServiceNow product architecture vision, principles, and roadmap in alignment with HEINEKEN Global Architecture

• ensuring architectural alignment with enterprise standards, security, compliance, and platform governance

• acting as the architectural authority and escalation point for ServiceNow-related design and delivery decisions

• supporting product teams operating in Agile (SCRUM / Kanban) ways of working

• ensuring a secure and stable ServiceNow environment through architecture governance of patching, upgrades, and instance migrations

• maintaining a good understanding of CI/CD pipelines with respect to ServiceNow architecture

• maintaining good knowledge of GenAI solutions (internal or external) with respect to usage in ServiceNow

• contributing to cost efficiency and sustainability by guiding architectural decisions impacting total cost of ownership

• steering and governing strategic partners from an architectural and quality perspective.

You are a good match if you have:

• 8+ years of experience in ServiceNow, with a strong focus on architecture or technical leadership

• experience working in Agile product teams (SCRUM / Kanban)

• solid understanding of not just ITSM but also SPM, IRM, HR, SecOps modules and platform best practices

• experience operating in a complex, multinational enterprise environment

• strong understanding of complex IT landscapes, integrations, and platform dependencies

• working knowledge of application development technologies and integration patterns

• strong stakeholder management and communication skills

• ability to clearly convey architecture vision, decisions, and progress

• excellent written and verbal English.

You are a perfect candidate if you also have: 

• ServiceNow certifications (CSA, CIS, CAD, CTA or progressing towards CTA)

• ITIL certifications (Managing Professional / Strategic Leader / Expert)

• experience with enterprise architecture frameworks (e.g. TOGAF)

• experience governing platform upgrades, architectural review boards, or multi-instance strategies.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.