Technical Support Agent with Italian

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Due to our growing business needs we are looking for: 

 IT Technical Support with Italian & English

(Full Time)

Workplace: Kraków

O3 Business Park

Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for the Italian-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. 

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. 

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge 
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to embrace the 24/7 work environment 

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset

Language Requirements:

• Italian – at least B2    
• English – at least B2

We offer:

• Life insurance
• Private healthcare
• MultiSport Card
• Clear career path in a growing multinational organization

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.