Technical Analyst-Senior

Job Title: Senior Technical Analyst (uDS Support & Rollout Engineer)

Location: Poland – Cracow

Job Type: Full-Time | On-call Support | Occasional Travel Required

Position Summary:

We are seeking a Senior Technical Analyst with deep technical acumen, strong troubleshooting capabilities, and a hands-on approach to product rollout, configuration, and 24/7 support. This role is critical in bridging product development and real-world deployment for high-level control systems in the Material Handling and Sortation Technology domain and will be part of a global team delivering high-impact technology in logistics and automation. You’ll work on complex, cutting-edge systems and contribute directly to the efficiency of world-leading operations.

The ideal candidate will bring a strong technical background, excellent problem-solving skills, and the ability to work effectively across global teams. He/She will play a key role in configuring, installing, upgrading, and supporting mission-critical software at live operational sites internationally.

Key Responsibilities:

• Execute and support the rollout of high-level control software on complex logistics

or warehouse automation sites.

• Perform integration testing and validation, ensuring system readiness and

performance.

• Provide 24/7 global support for software deployed both on-prem and on-cloud

analyzing and resolving issues in production environments with urgency and

accuracy, being supported by a wider support team.

• Assist with deployment pipelines and integration using Azure DevOps tools.

• Liaise with cross-functional teams and site personnel globally, providing clear and

precise communication.

• Travel occasionally to operational sites (mainly in Europe) for go-lives, issue

resolution, and upgrades.

Qualifications, Technical Skills & Experience:

Must Have:

• Bachelor’s degree in Engineering, Computer Science or related field.

• 10+ years of experience in support, integration, or controls software

implementation, ideally in Material Handling or Warehouse Automation.

• Experience in C# development and debugging.

• Solid understanding of Oracle SQL, relational data models, and entity relationships.

• Comfortable working with multithreaded applications and session management.

• Familiarity with Azure DevOps Pipelines or similar CI/CD tools.

• Experience using regular expressions in Splunk, Notepad++, for searching patterns and diagnostics.

• Expertise with Java Messaging Service (JMS), including diagnosing message flow

issues and resolving integration problems in production environments

• Hands-on experience with XML and JSON data structures.

Nice to Have:

• Background in parcel/logistics environments.

• Experience working in global support teams and across time zones.

• Prior involvement in rollout strategies for high-availability systems.

Soft Skills & Work Style:

• Excellent analytical and diagnostic skills – ability to dissect complex system issues.

• Strong verbal and written communication – ability to interact with site personnel

and Snr leaders worldwide.

• Ability to self-learn, understand existing architectures, and apply logic in unfamiliar

environments.

• Flexibility to work during off-hours for urgent issues or deployments.

• Willingness to travel in EU and Internationally for critical rollouts or escalations

What we offer:

• Opportunity to join a multinational organisation and align your development with the growth of the organisation

• Opportunity to learn and develop – career progression, possibility to transfer to the UK, Portugal or the Netherlands

• Competitive salary

• Additional benefits package – Multisport, Private Medical Care, Meal Vouchers, Prepaid Gift Cards, Employee Assistance Programme, Tuition Assistance, Discount for FedEx Services.