Customer Journey Specialist

The client is a universal bank

Basic information:

Location: 1 day/week from the office in Warsaw or Poznań

Rate: open

Type of employment: B2B contract

Duration: 12 months + extensions

Recruitment process: 1 stage

English: B1

Luxmed, MultiSport, equipment provided by the client

Competencies:

• Higher education (preferred fields: economics, finance, sales, insurance, or similar)

• Knowledge of insurance products, processes, banking services, and distribution channels

• Practical experience in implementing insurance products and processes: from researching market and customer needs to implementing the product created by the team in various sales channels

• Knowledge of UX and CX and TX principles

• 3 years of experience

Scope of work:

• Developing insurance offerings for the bank's individual customers

• Management of the quality, maintenance, and service process for insurance products for individual customers

• Development of insurance sales processes

• Implementation of changes in distribution channels

• Implementation of communication and sales efficiency improvement measures

• Work in Scrum/Agile

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.