Release Manager

Location: Poland only, fully remote

Job Type: B2B, full time

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We are looking for a skilled and proactive Release Manager to join our Service Operations team and play a key role in supporting software delivery, releases, and infrastructure changes — particularly for our fast-moving Casino product teams.

You’ll be responsible for end-to-end coordination of scheduled and ad-hoc releases, working closely with engineering, compliance, and QA teams to ensure timely delivery, stability, and transparency across our environments and processes.

This is a hands-on operational role with a strong delivery focus, requiring coordination across backend, frontend, and mobile applications — with some releases happening daily.

Key Responsibilities

• Support development teams with bi-weekly releases, daily fixes, cutovers, and ad-hoc deployments.

• Plan and execute hotfixes and service restarts during EU business hours.

• Coordinate Go/No-Go meetings, ensure release approvals are in place, and manage related documentation.

• Handle post-release activities such as issue tracking, retrospectives, and transitioning Jira tickets.

• Monitor the timely delivery of code and tickets, flag delays, and work with teams to resolve blockers.

• Participate in change advisory board (CAB) meetings and contribute to change evaluations.

• Communicate upcoming changes and incidents to relevant stakeholders clearly and proactively.

• Work closely with the Compliance team to ensure all releases meet regulatory requirements.

• Ensure all approvals and compliance documentation are completed prior to deployment.

• Maintain a structured history of changes, including runbooks and release calendars.

• Ensure the stability and reliability of environments that support the release and delivery process.

• Coordinate environment updates following production deployments.

• Support the development and maintenance of automation tools used in the release process.

• Contribute to the definition and improvement of internal processes and release/change best practices.

• Maintain and improve documentation supporting the entire software delivery lifecycle.

Requirements

Must-Have:

• Based in Europe, preferably Poland

• 2+ years of experience as a Release Manager, Change Manager, or in a similar DevOps/Service Operations

• Strong understanding of software development lifecycle (SDLC)

• Understanding of CI/CD pipelines and infrastructure-related changes

• Familiarity with release/change management, service transitions, and deployment workflows

• Hands-on experience with Jira, Confluence, and Git-based codebases

• Strong organizational skills, attention to detail, and ability to work independently

Nice-to-Have:

• Previous experience in companies that develop their own products

• Familiarity with ITSM tools (e.g., Jira Service Management, ServiceNow)

• Experience coordinating across multiple engineering teams