Solutions Engineer

Job Location: Open to candidates from anywhere in the EU and UK, preferably Prague

Flexibility: Option to work fully remotely

Keywords: Graphs, Neo4j, Cypher, GraphAware Hume, Data Transformation, Data Visualisation Python, NLP, Machine Learning, LLM, Data Science, Data Architecture, ETL tools, Software Architecture

What you will be doing

As a Solution Engineer at GraphAware, you’ll help customers unlock the full value of their connected data using GraphAware Hume, our graph-powered intelligence analysis platform. This customer-facing technical role bridges pre-sales, solution delivery, and customer success, ideal for someone who enjoys solving complex problems and collaborating directly with clients.

You’ll design and deliver graph-based solutions that solve complex real-world problems mostly within the intelligence domain, guide clients through proof-of-value engagements, and ensure successful adoption and long-term satisfaction. You’ll work closely with Sales, Engineering, Product, and Marketing teams.

Your responsibilities

Delivery and customer success

• Design and deliver high-quality, end-to-end graph solutions that address customers’ analytical and operational needs, using GraphAware Hume, Neo4j, Python, and modern ML, AI, and LLM technologies.

• Translate business objectives into robust technical implementations and ensure successful adoption and measurable outcomes.

• Build trusted, long-term relationships with customers, acting as a technical advisor and ensuring their continued success.

• Act as a trusted advisor, educating customers on GraphAware Hume’s capabilities and graph technology value.

Pre-sales and enablement

• Design and deliver tailored GraphAware Hume demonstrations and solution prototypes, contribute to internal demo environments and pre-sales assets. Participate in online and offline marketing and sales related activities.

• Lead technical discussions during sales calls, workshops, and proof-of-value projects, contribute to solution proposals, implementation plans, and technical documentation.

• Train and advise customers, partners, and internal teams on Hume capabilities and best practices.

• Collaborate closely with Product and Engineering teams, sharing feedback and field insights.

What you must know already and be excited to grow further

• 3+ years of experience in a similar technical or pre-sales engineering role

• Fluent English and the ability to articulate thoughts and messages in a convincing and compelling way, displaying a high level of professionalism in communication, particularly when dealing with clients.

• Advanced level of skills in programming and query languages including Cypher, Python, and SQL. 

• Ability to design and advise on best-practice ETL or graph architectures and guide clients through end-to-end solution setup..

• Solid understanding of graph concepts and data architecture.

• Experience working with (graph) data science, ML, NLP or LLMs.

• Familiarity with Docker and ability to write scripts and work comfortably in Linux environments.

• Willingness to travel (approximately 20% of the time).

Bonus points for familiarity with:

• Experience with Neo4j and the Cypher query language.

• Experience with AWS/Azure or other Cloud providers.

• Exposure to law enforcement, intelligence, or defence.

• Knowledge of GraphAware Hume or other graph analytics platforms.

What we offer

• Remote-first, results-oriented culture: Work autonomously, stay accountable, and focus on outcomes over processes

• True flexibility: Work from anywhere in Europe with schedules that balance your life

• Knowledge growth: Learn through challenging projects and peer collaboration

• Global connections: Build relationships through regular international team meetups

• Competitive compensation: Enjoy regular salary reviews that recognise your evolving impact

• Equity participation: Share in the company's success through our share scheme program

GraphAware’s values

• Sense of ownership: We take pride in our work and responsibility for outcomes, driving meaningful impact through personal commitment.

• Commitment to excellence: We're motivated to continuously improve and deliver work we can be proud of.

• Customer success focus: We're dedicated to creating genuine value and building strong, lasting relationships with our customers.

• Graph innovation leadership: We're passionate about graph technology and excited to push the boundaries.

• Mutual support: We're always here for each other, fostering an environment where everyone can do their best work.

Ready to make an impact? Join GraphAware and be part of something truly transformative. Apply now and help shape the future of graph analytics!