Middle Client Delivery Manager

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage.

What you’ll drive:

Strategy & Outcomes

• Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.

• Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.

• Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.

• Partner with executive leadership to offer strategic insights for platform innovation and business expansion.

Delivery & Execution

• Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.

• Ship high-quality technical setups, maintaining a clear path from development to Release Management.

• Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.

• Simplify the transition between sales/onboarding and long-term maintenance phases.

Stakeholder & Client Management

• Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.

• Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.

• Validate that client needs are met without compromising the integrity of our core platform.

People & Leadership

• Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.

• Scale the team’s capabilities as the business expands into new markets and product lines.

• Improve team motivation and collaboration through clear planning and proactive problem-solving.

What makes you a GR8 fit:

Must-have:

• 3+ years of IT Client Delivery Management experience, specifically in B2B environments.

• Full proficiency in Ukrainian or Russian, fluency in English.

• Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams.

• Experience in iGaming industry, understanding of industry dynamics and specific.

• Solid grasp of the SDLC, Change Management, and Release Management.

• Hands-on experience applying Scrum/Agile to client-facing delivery.

• Advanced proficiency in JIRA and Confluence.

• Strong organizational and planning skills with the ability to ensure smooth execution under pressure.

Nice-to-have:

• Proficiency in Turkish.

• Experience in high-load fintech or payment platform integrations.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.

• 20+ vacation days, unlimited sick leave, emergency time off.

• Remote-first + tech support + coworking compensation.

• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.