Technical Solutions Engineer, Cloud Databases (English, Mandarin)

About the job

As a Technical Solutions Engineer, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will be required to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with customers on their production databases to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's Native Databases (e.g., Cloud Spanner, Cloud Bigtable), Managed SQL technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
• Ability to communicate in English and Chinese Mandarin fluently, to interact with different regional customers and stakeholders.

Preferred qualifications:

• Experience in technical consulting on database design and architecture supporting large enterprise customers with high Service-level Objective (SLO) and Service-level Agreement (SLA) requirements.
• Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
• Experience working with distributed applications or micro-services in a cloud-based environment (e.g., Docker, Kubernetes).
• Experience working in a dynamic organization with extensive cross-collaboration across functions.
• Experience with cloud based storage, developer tools, core data structures, and related concepts.
• Excellent troubleshooting, attention to detail, and verbal/written communication skills.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)