Customer Solutions Engineer, Security, Google Cloud

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Warsaw, Poland; Dublin, Ireland.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 3 years of experience reading/debugging code written in a general purpose coding language C# or Python, and in virtualization and orchestration frameworks.

• Experience with system administrator in Linux/Unix or Windows systems.

• Experience with RDBMS systems/writing SQL queries.

• Experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST API’s (Chrome devtools, Postman, cUrl, Swagger).

• Experience with computer networking and with web technologies (HTTP, HTML, DNS, etc.).

Preferred qualifications:

• Certification in Security such as Security+, CEH, CISM, CISSP.

• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.

• Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing.

• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).

• Experience writing and delivering technical training materials.

• Experience administering and troubleshooting networks, including network monitoring tools.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be a part of a global team that provides support for customer issues. You will ensure we have the necessary tools, processes, and needed technical knowledge to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will also help drive the success of Google Cloud by understanding and advocating for our customers issues. You will be required to work in a Shift Pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.

• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment issues and improve Google Cloud.

• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive production.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.