Cloud Architect, Workspace

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Wrocław, Poland; Warsaw, Poland.

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience in deploying workspace or similar technologies for customers.
• 3 years of experience in client-facing projects/troubleshooting with cross-functional stakeholders.
• Experience in working with and promoting SaaS, IaaS, or PaaS platforms.
• Experience in deploying or managing Cloud productivity solutions at enterprise level including the typical mail, networking, security, IAM, DLP and integration concepts.

Preferred qualifications:

• Experience managing and working with external partners/customers.
• Experience in scripting in low code/no code solutions such as appscript/appssheet.
• Experience with IT security practices such as identity and access management, Security and data protection, encryption, certificate and key management.
• Experience assessing and delivering solutions that meet regional compliance and regulatory requirements.
• Excellent communication, written, presentation and problem solving skills.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Conversational AI Cloud Consultant, you will work with Google Cloud’s strategic customers on projects that transform business. You will contribute to Google’s innovations on the delivery of Conversational AI solutions for our customers and partners. You will design virtual agent solutions to enable digital transformation for our customers, build conversational interfaces, co-develop virtual agent solutions with Google partners, and work with Google’s Cloud AI Engineering teams to build and drive excellence in our products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead virtual agent development engagements with strategic Google Cloud partners and customers, including stakeholder management, requirements gathering, and addressing deployment needs.
• Design engaging conversational interfaces for Contact Center AI (CCAI).
• Work with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
• Interact with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
• Travel approximately 30% of the time for client engagements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.