MS Office 365 Service Owner

Your responsibilities

•         Provide Level 3 support to the worldwide organization for email, and other Office 365 core components (MS Teams, Sharepoint Online, etc)

•         Define support procedures for service desk, L2 support

•         Build and provide technical training 

•         Organize regular meetings on the email with the support technicians

•         Manage outages (communications, troubleshooting up to resolution) 

•         Handle the legal hold and data exports in relation with the legal & data protection teams (Exchange Online, Sharepoint Online & OneDrive for Business)

•         Maintain emails infrastructure components

•         Handle email related projects

•         Monitor Office365 Service Health and actively respond based on system alerts and notification

•         Monitor the Azure AD directory synchronization for the user and license conflict

•         Manage the Office 365 licenses according to the policy

•         Handle the registration of Enterprise Applications in Azure AD.

•         Monitor security dashboard 

•         Participate in the global end-user IT security awareness training

 

Our requirements

·         Good English and Polish languages are essential – spoken and written

·         Knowledge of Microsoft Office 365, Microsoft Exchange ((2016 and later), Postfix server on Linux, Microsoft Windows Server, Email related protocols and standards (SMTP, DKIM, SPF, DMarc, etc)

·         Advanced PowerShell coding

·         Communicating and listening skills

·         Being open to challenges and changing priorities

 

Work perks:

•         Ability to work remotely

•         Flexible full-time working hours concerning your work-life balance

•         Exciting growth and development opportunities within the organization

•         Working in a passionate

•         International environment

•         Multisport card

•         Private health care

•         Life insurance 

•         MyBenefit system at your own disposal

•         On Monday and Wednesday friendly snacks