Solutions Engineer

At Gainsight, our mission is to be living proof you can win in business while being human-first. 

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, Poland and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. 

Location: Wroclaw / Hybrid

B2B Role

Compensation Range: 9,000 - 11,000 PLN

Responsibilities

• Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy.
• Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes
• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those details in a thorough and interpretable fashion
• Develop and Integrate yourself into your customers operations team to support Gainsight
• Configure the Gainsight platform per the desired specifications and conduct enablement sessions to the customer’s Gainsight Admin
• Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the implementation lifecycle
• Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution
• Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
• Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
• Forecast, track and report project hours and achieve your utilization target

What We're Looking For

• 1 - 4 years of hands-on experience in Professional Services, Enterprise product implementation, or a related field; SaaS experience is highly preferred.
• 1 - 4 years of practical experience with JavaScript, HTML, and CSS.
• Proficiency in at least one programming language (e.g., Node.js, Python, Java, C#) with a strong understanding of Object-Oriented Programming (OOP) principles is a must.
• Solid technical skills and aptitude are required - CRM, databases, data integration processes, Salesforce and various SaaS platforms are considered relevant.
• Solid understanding of Web services, APIs and Webhooks
• Mobile development is a plus
• Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
• In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
• Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
• Record of professional achievements with a track record of delighted, successful, and satisfied customers
• Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
• Ability to create structure in ambiguous situations and design effective processes
• Experience in working with complex, multi-divisional, multi-geographical customers
• Capability to be dynamic and adapt quickly in a fast-paced environment
• Comfortable working on 5-10 unique customer projects at one time
• Passion to be an expert on the product and for being part of a fast growing company
• Strong communication, presentation, consultative and leadership skills
• BA/BS degree or equivalent
• Available for customer meetings and consultations during CET business hours
• This role is based in Wrocław, Poland, with the opportunity to collaborate with a global team and global customers.

Benefits we offer:

• Private Medical Care through Enelmed
• Multisport Card for fitness and wellness access
• Fully paid seasonal holidays
• 4 additional recharge days off per year

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. 
• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
• Our Wellness Priorities: Monthly Recharge Days that re-energize us.
• Our Parody Videos: No explanation needed. Just watch them here!

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!

Please send us your application in English only.