Customer Support Lead

Funtico is a leading crypto-gaming company that merges fun with blockchain technology. We are a fast-growing organization, providing gaming experiences to a broad audience through the power of blockchain.

As a Customer Support Expert, you will play a pivotal role in delivering exceptional customer service to our gaming community. You will be responsible for addressing player inquiries, troubleshooting issues, and providing clear guidance on gameplay, account management, and blockchain-based transactions. This role is ideal for someone with a passion for gaming and a deep understanding of web3 technologies.

Requirements:

• Previous experience in customer support, ideally in gaming or tech.
• Strong understanding of web3 technologies, blockchain, and crypto (previous experience in the web3 space is a plus).
• Excellent communication skills, both written and verbal, in English (additional languages are a plus).
• Ability to quickly learn and adapt to new software, platforms, and game features.
• Problem-solving mindset and attention to detail.
• A passion for gaming and interest in blockchain and NFTs.
• Ability to work independently and as part of a team.
• A proactive attitude and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:

• Provide prompt and professional customer support via email, live chat, and social media channels.
• Troubleshoot and resolve technical issues related to gameplay, user accounts, blockchain transactions, and NFTs.
• Educate and assist players with onboarding, ensuring a smooth experience with our web3 gaming platform.
• Track and document customer feedback, working closely with development and product teams to suggest improvements.
• Collaborate with other support team members to ensure comprehensive coverage of all customer inquiries.
• Maintain up-to-date knowledge of the gaming platform, new updates, and blockchain technologies.
• Ensure a positive customer experience by providing clear, accurate, and timely information.

What we offer:

• Competitive salary based on your experience.
• Paid Leave: 20 days of paid vacation annually.
• A dynamic and collaborative work environment at the intersection of gaming and web development.
• Opportunity to grow and innovate in a fast-paced industry.
• Enel-med health insurance.
• Multisport card.

We look forward to seeing your expertise in action!