Customer Support Lead

Funtico is at the forefront of crypto-gaming, combining innovative blockchain technology with engaging gaming experiences. Our fast-growing company caters to a global audience, and we're looking for a passionate and skilled Customer Support Team Lead to join us in shaping the future of gaming.

In this role, you’ll lead and expand our customer support team, building efficient processes that ensure our players receive world-class service. You will also act as a strategic partner to other departments, sharing valuable insights from customer interactions to improve our platform.

Who You Are:

• Experience: At least 3–5 years of customer service experience in gaming or gambling with a proven track record in team leadership.
• Leadership Skills: Demonstrated ability to build, mentor, and manage a distributed team while fostering a collaborative culture.
• Tech-Savvy: Strong understanding of web3 technologies, blockchain, and cryptocurrency is essential. Familiarity with NFTs is a plus.
• Communicator: Exceptional verbal and written communication skills in English; additional languages are advantageous.
• Problem-Solver: Analytical mindset with excellent troubleshooting and decision-making skills.
• Adaptable: Comfortable working in a fast-paced, dynamic environment with shifting priorities.

Key Responsibilities:

• Manage and mentor a growing team of customer support specialists.
• Oversee customer support operations, ensuring prompt and professional assistance via email, live chat, and social media channels.
• Develop and document efficient workflows and processes to optimize team performance.
• Handle escalated cases and ensure resolutions meet quality standards.
• Track and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to provide insights on player needs and issues.
• Stay informed about platform updates and trends in gaming, blockchain, and NFTs.

What We Offer:

• Competitive Salary: Based on your expertise and market benchmarks.
• Paid Leave: 20 days of annual paid vacation.
• Health & Wellness: Enel-med health insurance and a Multisport card.
• Career Growth: Opportunities to innovate and thrive in a cutting-edge industry.
• Dynamic Team: A collaborative environment with gaming enthusiasts and blockchain pioneers.

Ready to Lead the Way?

Join Funtico to shape the future of blockchain gaming and redefine how players experience technology and fun. Apply now!