Senior Helpdesk Specialist

At Fun Crafters, we're not just another gaming company; we're a passionate community of gaming enthusiasts and innovators with over a decade of expertise in crafting engaging mobile games. With a mission to create unforgettable gaming experiences, we've carved our path in the gaming industry.

Join us to unleash your creativity, shape the future of mobile gaming, and be part of a team where your ideas matter.

Welcome to a world where fun knows no bounds!

What You'll Do:

• Offer technical support to FunCrafters' employees directly from our office, addressing both hands-on and remote technical challenges.
• Conduct root-cause analysis on technical issues across the systems you manage.
• Handle the installation and configuration of software on employee workstations.
• Oversee the management of software licenses.
• Lead the evaluation and integration of new tools within the company to enhance business operations.
• Develop and implement scripts, tools, and processes to prevent issues proactively, minimize manual tasks, and boost employee productivity.
• Maintain high-security standards to protect company data and systems.
• This position is done on-site from our office

What We're Looking For:

• Candidates with over 5 years of experience in IT Support, demonstrating a track record of effective problem-solving in a remote environment.
• Strong interpersonal skills and the ability to deliver expert-level support for cloud-based and SaaS applications (e.g., Google Workspace, Slack, Atlassian products).
• In-depth knowledge of data security and identity management best practices.
• Excellent documentation skills and a passion for educating others.
• Proficiency in English, at a B2 level or higher, is essential.

Preferred Qualifications:

• A foundational understanding of IT security regulations and standards, including ISO 27001.
• Proven experience in coordinating teamwork, ensuring collaborative success

What We Offer:

• Gaming Industry Entry: A chance to break into the gaming industry, no dress code, cool people, and a friendly atmosphere.
• Flexible Contract Options: Choose between an employment contract or B2B.
• Professional Development: Opportunities to attend industry conferences and trainings.
• Team Events: Regular team and company-wide events.
• Employee Benefits: Comprehensive social package including a multi-sport card, Lux-Med medical care, language classes, and a well-stocked kitchen with coffee, fruit, and popcorn.
• Eco-Friendly Initiatives: We encourage eco-friendly commuting and even offer a stipend for biking to work.