Product Support Representative

Are you curious, motivated, and forward-thinking?

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will do:

• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Troubleshoot problems with malfunctioning software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes.

What you bring:

• BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
• 2+ years of experience in similar position or equivalent background in client relations depth
• Fluency in English – speaking and writing
• Basic knowledge of SQL and product back-end infrastructure
• Working knowledge of support system (we use Team Support to manage communication)
• Finance and/or accounting qualifications/experience is beneficial
• Excellent written, verbal, and inter-personal communication skills
• Analytical and problem-solving skills
• Strong desire to learn the products, processes, and related industries
• Ability to deal with high pressure situations and incidents with regards to SLA
• Team player and willing to progress in a rapidly changing environment
• Highly motivated and keen to succeed

What we offer you:

• Competitive salary and excellent bonus package
• Training across core financial, sales and FIS solutions
• International travel
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great workspaces with dedicated and motivated colleagues