Head of IT Services & Technology Products - Driving Digi tal Innovation at a Global Healthcare Company

Positioned at the CIO minus two level, and reporting to the Head of Infrastructure products, we are seeking a dynamic and innovative leader for the position of Head of IT Services & Technology Prod ucts. This role is pivotal in driving digital innovation within Falck, a global leader in healthcare. The successful candidate will lead the development and implementation of cutting-edge technology prod ucts within Digital Workplace (Office 365, MS Intune, End User Compute), Digital Asset Management (Asset cycle management on hardware & software), ITIL process Management (Service request fulfill ment, Incident Management, Problem Management, Change Management, Capacity Management, Configuration Management), ServiceNow development as an ITSM tool and enterprise product for Case Management at Falck. 

These products will enhance our digital infrastructure and support our mission to improve the well-be ing of people worldwide. As the Head of IT Services & Technology, you will have oversight of technol ogy products and work closely with the application and maintenance teams. Leading a skilled team of  

around 20 professionals, you will collaborate with cross-functional teams to deploy and operate next generation technology solutions that align with business objectives and give Falck a competitive edge in the healthcare industry. 

Collaborating closely with Digital Technology and Business teams, you will lead and participate in the transformation of the business, expediting the digital journey for customers and consumers to ensure a seamless and innovative experience. The product teams are responsible for ensuring available, se cure, and compliant environments, as well as delivering new digital capabilities. Additionally, the IT  

Service & Technology area plays a crucial technical role in mergers and acquisitions, as well as di vestments. 

By joining Falck as the Technology Lead, you will have the opportunity to drive digital innovation in the healthcare industry and contribute to the future of healthcare delivery.

Skills:

1. Agile  
2. Communication  
3. Prioritization  
4. User stories  
5. Collaboration  
6. Analysis  
7. Scrum methodology  
8. Planning  
9. Product management  
10. Software development 
11. Business Cases and budgets

Main Responsibilities:

▪ Lead the Digital Technology and Infrastructure department, focusing on the development and deployment of innovative technology products. 

▪ Collaborate with cross-functional teams, including public and private Cloud Solutions, Network, Security & Enterprise Architects, and our SOC teams across the Falck global organization. You are responsible for Product teams that across Poland, Denmark and Colombia. 

▪ Drive the digital transformation initiatives, ensuring alignment with the company's strategic goals.

▪ Oversee the ongoing operations and enhancements of the technology infrastructure, ensuring high availability and performance. 

▪ Manage vendor relationships and conduct cybersecurity risk assessments on new and existing vendors and solutions.

▪ Foster a culture of innovation and continuous improvement within the technology team.

▪ Ensure compliance with industry standards and regulations, maintaining secure communication platforms and initiating security awareness and competency development training programs.

▪ Manage IT financials, including budget allocation, cost optimization, and forecasting.

▪ Strategy and organizational Development with the technology area.

Desirable Knowledge:

Experience:

▪ Minimum of 10 years of experience in enterprise companies, preferably in IT or digital organizations. 

▪ Familiarity with ITIL Processes: Should have experience in identifying, planning, and man aging improvements in the ITIL framework.  

▪ ITSM Tools Proficiency: Must have an advanced familiarity with ITSM tools. Experience with ServiceNow is preferred.  

▪ Framework Understanding: Should have a solid understanding of ITIL, Lean, and Agile frameworks.  

▪ Proven track record of leading digital trans formation initiatives. 

▪ Proven experience in a leadership role within the technology sector, preferably in a global organization. 

▪ Strong decision-making skills and ability to make informed decisions independently.

▪ Strong understanding of digital technology, infrastructure, and cybersecurity. 

▪ Excellent problem-solving skills with a high degree of analytical thinking and intellectual curiosity. 

▪ Ability to work with geographically distributed and English-speaking cross-functional  

teams. 

▪ Experience with cloud solutions, network in infrastructure, and cybersecurity tools. 

▪ Relevant certifications or courses in technology management, cybersecurity, or related fields are a plus. 

▪ Familiarity with cloud platforms and transformation of applications and services to the cloud.

Education:

• Master’s degree or similar education in information technology, computer science, or a related field is preferred.

Qualifications/Certifications:

▪ Preferred: ITIL Certification: ITIL Foundation certification is preferred, as it provides com prehensile knowledge about ITIL service management practices. Candidates with advanced ITIL certifications such as ITIL Inter mediate or ITIL Expert will have a distinctive advantage. 

▪ Additional Certifications: Certifications in other relevant areas such as Lean, Agile, or Project Management (like PMP or Prince2) would be advantageous. These certifications provide an understanding of efficient methodologies to manage projects and drive process improvements

▪ Training in ITSM Tools: Formal training or certification in ITSM tools, particularly ServiceNow, would be beneficial. This training ensures the candidate is adept at using these tools for service management tasks.

Performance Indicators:

▪ Successful execution of strategic projects and initiatives. 

▪ High IT service performance on critical platforms. 

▪ Alignment of IT operations with business objectives. 

▪ Continuous improvement in IT infrastructure and processes. 

▪ Compliance with industry regulations and company policies. 

▪ Effective vendor management and cost-efficiency. 

▪ High levels of team engagement and collaboration.

About us:

Falck is a global leader in healthcare and emergency response, dedicated to improving the well-being of people and saving lives. With over a century of experience, we have partnered with local and national governments across 26 countries to prevent accidents, illnesses, and emergencies. Our team of 25,000 highly trained professionals is committed to responding quickly and competently to emergency situations, rescuing and assisting those in need, and providing rehabilitation services after illness or injury. 

Falck Digital Technology supports businesses with all aspects of IT, spanning feature development, architecture, governance, project management, application management, and IT infrastructure such as servers, networks, and PCs. We run the IT infrastructure and IT Service Desk in close collaboration with our IT operations delivery partner, ensuring that our client’s IT systems are managed with the utmost care and professionalism. 

With employees in Denmark and all Scandinavian countries, the UK, Germany, Poland, Spain, the Netherlands, the USA, and Latin America, Falck Digital Technology has a truly global presence. Our team in Warsaw is particularly strong, consolidating many of our service and solution delivery capabilities. 

At Falck, we pride ourselves on our commitment to improving people's lives and providing businesses with the IT solutions they need to succeed. 

Join Falck and be part of a dynamic team driving digital innovation in the healthcare industry. Apply now to make a meaningful impact on the future of healthcare delivery.

At Falck, we are dedicated to building a workplace that champions diversity and inclusion. We value the unique perspectives each employee brings and strive to create an environment where everyone can thrive. Our culture is rooted in trust and support, ensuring that every team member feels empowered to succeed. Join us at Falck, where your individuality is celebrated, and together, we make a meaningful impact.