Technical Support Engineer

Start Date: ASAP / within 1 month / flexible

Work Model: Fully remote

Contract Type: Contract of Employment

About the Role

We are looking for a skilled and motivated Technical Support Specialist to provide remote support for our client. The role involves resolving technical issues of moderate to high complexity, collaborating with internal teams, and maintaining detailed case documentation.

Key Responsibilities

• Deliver global technical support as a subject matter expert

• Collaborate with development and internal teams to resolve issues

• Manage and resolve incoming support cases

• Document all interactions and troubleshooting steps in the CRM system

  
  

Requirements

Must-Have Skills:

• Minimum 3 years of experience in Technical Support

• Experience with AI technologies

• Strong background in customer support and troubleshooting

• Solid Unix/Linux administration skills

• Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP

• Hands-on experience with VMware

• Experience in Kubernetes and Docker

• Experience with databases: MySQL, Elasticsearch, DynamoDB

• Familiarity with AWS and APIs (SOAP/REST)

• Experience with monitoring and data collection platforms

• Comfortable using CRM tools

  
  

Preferred Skills:

• Highly organized and self-driven

• Strong analytical and problem-solving abilities

• Capable of leading troubleshooting efforts

• Committed to high-quality customer service

• Skilled in root cause analysis and solution implementation

  
  

What We Offer

• Medicover healthcare package

• Multisport card

• Access to an e-learning platform

• Group life insurance